Senior Business Manager, Future of Retail Bank Servicing Strategy

About the role

As a Senior Business Manager on the Retail Bank Servicing Strategy team, you will be a leader in defining Capital One’s 2035 customer servicing vision and making that vision a reality. We are a highly visible team responsible for analyzing where Retail Bank has the greatest opportunities to improve servicing, partnering with product managers and engineers to identify AI and technology solutions to unlock that value, and ensuring investments are successfully executed to deliver measurable impact over the next 5-10 years.

This is an exciting opportunity to sit at the intersection of cutting-edge AI trends, customer experience, and business strategy. You will partner closely with executive leaders (VP+) across Operations, Product, Tech, and Data Science and shape how millions of customers interact with Capital One. Join our team and support our goals of enabling Retail Bank’s ambitious growth agenda while delivering best-in-class customer experiences.

Responsibilities

• Drive Strategic Investments: Leverage analytics to determine which servicing needs are best suited for immediate transformation. Assess the impact of AI and non-AI investment opportunities to prioritize where we deploy our resources.
• Develop Success Measures: Establish and gain alignment on the key outcomes and success metrics we need to drive towards to execute an integrated strategy.
• Partner with Stakeholders: Become a subject-matter expert and trusted thought partner across operations, product, tech, and data teams. Use your influence to support product roadmap development and tech and AI investments.
• Influence Senior Leaders: Arrive at recommendations and share your findings in weekly meetings with Senior Director and VP stakeholders. Elevate key findings to VP+ leaders, including the Retail Bank leadership team.
• Define our Customer’s Experience: Make tangible impacts on how our customers address their banking needs. In this high-impact role, your recommendations will directly influence the daily financial lives of millions of customers.

Requirements

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Pay

The minimum and maximum full-time annual salaries for this role are: McLean, VA: $200,700 - $229,100 for Sr. Business Manager Richmond, VA: $182,500 - $208,300 for Sr. Business Manager This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.