Senior Business Director, Product Strategy & Analysis

At Capital One, we are relentless innovators with a proven track record of transforming customers’ experiences and the financial services industry. We’re delivering best-in-class innovation so that our more than 100 million customers can manage their finances with ease. We consider ourselves the bank a technology company would build—empowered to use artificial intelligence (from machine learning to generative AI) to transform everyday banking into real-time, intelligent products that help customers improve their financial well-being. We’re all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We’re going boldly where no bank has gone before. And, as a founder-led company, we are centered in our mission to help customers succeed.

About the role

The Senior Director, Product Strategy and Analysis will support strategic priorities for the Consumer and Developer Experience (CDX) leadership team. CDX drives the critical platforms that power world-class digital engagement for our customers and best-in-class tools for the developers who build them. Our diverse portfolio spans the Capital One mobile app, advanced marketing and personalization engines, AI-driven platforms that transform how we build software, and essential enterprise risk and supplier capabilities. By unifying these consumer, developer, and enterprise operations, CDX accelerates our ability to modernize core systems, strengthen the company's risk posture, and deliver seamless experiences at massive scale.

The Senior Director will join a horizontal product and strategy team that supports priorities across CDX. The team serves as an internal engine for both vision and strategic alignment, occupying a unique space at the intersection of strategic advisory and product creation. We operate with the rigor of top-tier consulting to solve the organization’s hardest strategic questions, drive the annual planning process, and align our long-term priorities. At the same time, we are builders: we act as an innovation lab, developing prototypes and partnering closely with product and engineering teams to translate conceptual visions into tangible, scaled digital experiences.

Responsibilities

• Partner with CDX leaders to define the business strategies for their respective areas
• Tackle thorny strategic questions throughout the business, using a consulting-style model
• Lead priority strategic initiatives for CDX, such as AI transformation
• Support the organization’s intelligence unit, providing analytics, landscape assessments, thematic deep dives, and more to help the organization see around corners and anticipate headwinds and tailwinds
• Set the vision for long-term product innovation, including partnering with engineering to deliver product prototypes
• Lead a team of strategy and product people leaders and ICs, investing heavily in their development and creating a pipeline of talent for the organization
• Obsess about internal and external customer satisfaction by establishing trusted, close-touch relationships with key stakeholders throughout the company
• Cultivate a dynamic, customer-centric, and mission-oriented product culture, fostering collaboration and developing talent
• Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun

Qualifications

• Exceptional strategy and strategic problem-solving skills, with a record of answering hard questions in ambiguous areas
• Strong product orientation, including a record of understanding customers’ needs and working backward to deliver experiences and solutions that drive results for the customer and the business
• Innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
• Record of outstanding people leadership, with a style that is collaborative, inspiring, and supportive
• Exceptional relationship-building skills that result in trusted partnerships at all organizational levels, across organizational boundaries
• Ability to establish credibility with the company’s most senior leaders and with colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
• Intellectual curiosity: an interest in understanding and experimenting with new leading-edge technologies, organizational models, and ways of thinking
• Demonstrated ability to employ judgment and experience to make rapid and complex decisions
• Highly effective communication skills (both written and verbal)

Requirements

• Bachelor’s Degree
• At least 5 years of experience performing quantitative analysis
• At least 5 years of experience performing qualitative analysis
• At least 3 years of experience performing people management
• At least 3 years of experience performing project management

Preferred Qualifications

• Master’s Degree
• 5+ years of experience in people management
• 3+ years of experience in product development
• 3+ years of experience in financial modeling
• 3+ years of experience in economic forecasting

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Chicago, IL: $245,100 - $279,800
• McLean, VA: $269,600 - $307,700
• New York, NY: $294,100 - $335,700
• Richmond, VA: $245,100 - $279,800
• San Francisco, CA: $294,100 - $335,700

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.