Senior Business Control Specialist

Bank of America · Phoenix, AZ · 4 days ago

SalesFull-time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace supports every teammate’s success, career growth, and well-being through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, community college education, and varied work and life experiences, fostering resilience, leadership, and innovation.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development, with clear in-office expectations and role-specific flexibility.

About the role

Enterprise Independent Testing (EIT) is the centralized, independent testing function within GRM. EIT operates as an enterprise utility to test processes and controls across the company, providing business leaders visibility into process and control effectiveness. This enables early risk detection and mitigation of operational risk. As a center of excellence, EIT conducts independent testing globally throughout the year, offering ongoing feedback to monitor and improve processes. EIT tests on behalf of the Second Line of Defense, Front Line Units (FLUs), and Control Functions (CFs), driving more efficient and effective testing.

Responsibilities

Conduct assessments of design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
Execute Quality Control (QC) practices to support business continuity efforts.
Identify, document, and escalate defects identified during testing, and work closely with Process Owners and leadership to validate results and advise on remediation plans.
Interact with internal and/or external contacts to identify, research, analyze, and resolve complex problems.
Partner with leaders to understand existing risks and advise on opportunities to mitigate them.
Ensure accuracy of data and capture relevant information for inspection metrics to support governance for dashboard reporting.

Requirements

2 years of relevant work experience.

Skills

Data and trend analysis capabilities.
Highly organized with the ability to execute multiple priorities.
Self-motivated and effective in working with varying levels of guidance and timelines.
Strong analytical capabilities, attention to detail, planning, and organizational skills.
Proficient in MS Office products.
Proactively anticipate problems and execute solutions.
Continuous improvement mindset.
Excellent written and verbal communication skills.

Schedule