Senior Business Assistant

About the University

Texas Tech University, founded in 1923, serves the needs of West Texas while impacting the broader community. Located in Lubbock with a population of over 300,000, the university boasts a diverse student body of approximately 42,000. Spanning 1,800 acres, its campus features Spanish Renaissance architecture and houses prestigious schools like the School of Law and School of Veterinary Medicine. Texas Tech is dedicated to fostering a community of engaged learners and researchers, aiming to graduate students prepared for success in their careers.

Major/Essential Functions

• Serve as primary coverage for the front desk and lobby during business hours.
• Greet visitors to the Career Center, providing information, resolving issues, and creating appointments for students and alumni using various software tools.
• Oversee and monitor the distribution of physical and digital mail, including Career Center email, presentation requests, and student interview room requests.
• Manage a switchboard phone system with a high volume of calls.
• Afford assistance with purchase orders and contracts to support job fairs and events within the Career Center.
• Promote collaborative and collegial relationships in a high-energy, professional environment.
• Act as a point of contact for Student Ambassadors for questions, procedures, or resource information to assist students or visitors to the Career Center.
• Afford assistance in the recruitment, training, scheduling, and ongoing supervision of Student Ambassadors to ensure effective student engagement and program support.
• Afford assistance in managing and supporting student access to on-site resources, such as the headshot photobooth and interview rooms, and digital resources, such as job boards.

Knowledge of Microsoft Software

• Perform other duties as assigned.

About the Department and/or College

The University Career Center aims to promote the success of Texas Tech students and alumni through both face-to-face and virtual methods. We serve the Red Raider community through individual appointments, presentations, career fairs, employer info sessions, etiquette events, and our Career Closet.

Required Qualifications

• A minimum of a high school diploma or the equivalent.
• Three years progressively responsible clerical experience.
• Additional education and/or related experience to equal three years may substitute on a year for year basis.

Preferred Qualifications

• Experience providing customer service in a higher education, student services, or professional office environment.
• Experience scheduling appointments and managing calendars using computerized scheduling systems.
• Experience working with student employees, peer mentors, ambassadors, or volunteers.
• Experience managing high-volume phone, email, or front desk operations.

Knowledge, Skills, and Abilities

• Customer Service
• Multitasking
• Strong Communication, verbal and written
• Technology Proficiency
• Excellent verbal and written communication