Senior Business Analyst Shared Services

Hybrid position — onsite three days a week at Jostens’ corporate office in Minneapolis, MN.

About the role

This role serves as a strategic partner to Finance, IT, and Operations leadership, driving business transformation through process optimization, automation, systems integration, and data-driven decision making. The Sr. Business Analyst, Finance Shared Services leads complex initiatives across Accounts Payable, Accounts Receivable, and related financial processes, identifying opportunities to improve efficiency, strengthen controls, enhance the stakeholder experience, and maximize technology investments. This position provides subject matter expertise for shared services operations, develops business cases for strategic initiatives, and leads cross-functional projects from concept through implementation and value realization.

Responsibilities

• Serve as the business owner and subject matter expert for Shared Services transaction flows, proactively identifying process risks, control gaps, system issues, and optimization opportunities across AP, AR, and related financial operations. Lead resolution efforts for complex operational challenges and ensure sustainable solutions are implemented.
• Establish governance and performance monitoring frameworks for key Shared Services processes. Analyze transaction trends, recurring exceptions, and operational metrics to identify root causes and drive enterprise-wide process improvements that reduce risk and improve service levels.
• Lead strategic process transformation initiatives, including automation, workflow redesign, AI-enabled solutions, and continuous improvement programs. Develop business cases with quantified ROI, facilitate stakeholder alignment, and ensure successful execution of initiatives that drive measurable business value.
• Partner with Finance Technology, IT, and business leaders to define future-state capabilities, develop business requirements, and support ERP and financial systems strategy. Deliver recommendations to leadership based on operational, financial, and process data, supporting strategic decision-making and continuous improvement efforts.
• Develop and maintain executive-level dashboards, KPIs, and analytical models that provide actionable insights into Shared Services performance. Deliver recommendations to leadership based on operational, financial, and process data, supporting strategic decision-making and continuous improvement efforts.

Typical/expected overnight travel: None to limited.

Requirements

• 7+ years of experience in Shared Services, Finance Operations, Business Analytics, Finance Transformation, or Process Improvement.
• BA/BS degree with an analytical discipline or 5-7 years of directly related experience.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ERP platforms, workflow automation, and systems integration. Fully proficient in MS Office applications. Strong analytical skills with advanced knowledge in data visualization, reporting, and business intelligence tools.
• Previous project management experience; ability to lead projects.
• Excellent verbal and written communication skills; ability to devise and present a variety of business communications.

Benefits

• Competitive healthcare (health, dental, vision) in addition to voluntary benefits including home and car insurance, pet insurance, and flexible spending account.
• 401K plan with immediate vesting.
• Hybrid schedule with onsite work 3 days a week.
• Accrued paid time off and company-paid holidays (11 days). Washington residents receive 13 vacation days, 8 paid sick leave days, and family paid leave.
• Tuition reimbursement after 6 months of service.

Pay

The salary range is $85,000 to $95,000 with annual bonus eligibility.

About the team

Our Finance team combines traditional financial planning, analysis, and accounting with collaborative business decision-making and strategy, directly supporting leadership in Marketing, Sales, Digital & Operations. Team members analyze data and provide recommendations across specialized product lines including Yearbooks, Class Rings, Graduation Products, and Professional Sports. The team utilizes best-in-class technical software such as Workday Adaptive Planning, Incorta, SAP BPC, Oracle, Salesforce, and Microsoft Suite. Finance is comprised of several subgroups, including decision support, FP&A, operations, and corporate, with a culture of cross-team collaboration. Jostens offers a hybrid work setting focused on professional and personal development.