Senior Business Analyst - ServiceNow

Job Description

The Senior Business Analyst serves as the liaison between business stakeholders and the ServiceNow engineering team. This individual is responsible for understanding business objectives, analyzing processes, defining requirements, managing demand, and ensuring ServiceNow solutions deliver measurable business value while aligning to platform standards and roadmap objectives.

Required Qualifications

• Experience: 5+ years of Business Analyst experience in enterprise IT environments, 3+ years working directly with ServiceNow implementations, enhancements, or platform management, Experience supporting Agile/Scrum development teams, Proven track record translating business needs into functional requirements and user stories, Experience working with executive stakeholders and business process owners, ServiceNow Knowledge: Must have practical knowledge of: ITSM, Service Catalog, Knowledge Management, CMDB fundamentals, Change Management, Incident Management, Request Management

Preferred

• ITOMS, PPM, HR, SDITAM, Security Operations, CSM, Core

Technical Understanding

• Understanding of ServiceNow architecture, Ability to read and understand: Workflow diagrams, Data models, Integration requirements, Solution designs, Familiarity with REST APIs and integrations, Communication, Executive-level presentation skills, Strong written communication, Conflict resolution and negotiation skills, Ability to simplify technical concepts for non-technical audiences

Preferred Certifications

• ServiceNow, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (any module), ServiceNow Micro-Certifications, Business Analysis, CBAP, CBAP, PMBOK, Agile Analysis Certification, AgileCertified Scrum Product Owner (CSPO), SAFe Practitioner, SAFe Product Owner/Product Manager

Company Benefits

This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com