Senior Business Analyst, Operations

About the role

As a Senior Business Analyst within DSV’s Solutions division, you will generate insights that guide operational strategy and day-to-day execution. You will gather customer insights, mine data, make recommendations, and help senior leaders make key business decisions. This role works closely with the operations team to shape structure and support the business, offering broad exposure to various business, financial, and technical teams across DSV.

Responsibilities

• Uncover trends and correlations to develop insights that can materially improve operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how customers interact with DSV and identify ways to improve customer experience and meet goals.
• Collaborate and partner across the organization to develop best practices and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with management on important issues and projects.
• Assess and document existing business procedures; develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management evaluation.
• Maintain recordkeeping databases and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze comparable organizations/operations.
• Support business reviews for strategic clients by developing and presenting materials that illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost-savings initiatives and develop case studies for client presentation.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, deep dives, business reviews, etc.
• Design, develop, and implement IT solutions across functions.
• Work closely with business leaders and clients to analyze and document requirements and develop and implement best-practice, consistent, standardized IT solutions.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years of experience in warehouse or distribution operations preferred, with emphasis in logistics or supply chain management, business, or sales and marketing.

Skills and Competencies

Quality

• Strong problem-solving and decision-making skills.
• Ability to follow proper communication channels to initiate action.
• Ability to effectively manage time, multitask, and prioritize for optimal output.
• Continually seeking process improvement and innovation.
• Impeccable attention to detail; passion for processes and systems.

Technical

• Ability to learn new systems and tools quickly.
• Excellent analytical skills.
• BigQuery; ability to write advanced SQL queries.
• Ability to clean and validate data.
• Data Studio, Google Sheets, Google Slides, Apps Script, AppSheet, and Gemini proficiency.
• Ability to implement and validate corrective and preventative actions.
• Microsoft Office (Access, Excel including pivot tables and formulas) expertise.

Communication

• Excellent verbal and written communication skills; strong interpersonal skills; ability to coordinate and motivate self and others.
• Willingness to ask questions to gain better understanding of requirements and develop continuous improvement ideas.
• Comfortable communicating with individuals at all levels of the organization.
• Demonstrated ability to work in a matrix environment and across multiple company units.

Business Understanding

• Understanding of DSV’s business strategy, vision, and operations, as well as regional working relationships.
• Ability to gain knowledge and understanding of client-specific strategic objectives.

Physical Demands

The employee uses hands to finger, handle, or feel objects, tools, or controls; reaches with hands and arms; stoops, kneels, or crouches; talks or hears. The employee uses computer and telephone equipment and regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements include close and distance vision.

Work Environment

The employee is rarely exposed to cold, warm, hot, or humid weather conditions, fumes, airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.

Pay

Expected base pay range: $90,000.00 – $100,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.