Senior Business Analyst I

About the Role

A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and great customer experience on multiple projects. This role is key to understanding and documenting technology capabilities needed to address business challenges and may include project management responsibilities.

Responsibilities

• Proactively meet with customers to understand their business needs and project goals.
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design.
• Gather business requirements, conduct needs assessments, and develop functional specifications to ensure developed information technology solutions support business objectives.
• Lead customers through the requirements process using techniques including decomposition, prototyping, current state/target state mapping, and other methods.
• Create documentation such as statements of work, business requirements documents, user stories, process flow diagrams, and project plans to align on business requirements.
• Communicate requirements to development teams through specifications, user stories, or other documentation.
• Lead test strategy including developing test plans, test cases, and test execution.
• Prepare training materials and provide training to customers and project team members.
• Manage and organize multiple projects simultaneously, ensuring timely completion.
• Lead initial scoping, proposals, and coordination of resources during the presales cycle.
• Act as a customer engagement manager, delivering agreed scope on time, on budget, and with an outstanding customer experience.
• Lead the presales process by gathering high-level requirements, writing statements of work, and facilitating estimates.
• Plan, execute, and close small to medium projects, ensuring project objectives are met.
• Manage project timelines, resources, and budgets.
• Coordinate and lead project teams to deliver successful outcomes.
• Monitor project progress and adjust as necessary to ensure successful completion.
• Communicate project status, risks, and issues to stakeholders.
• Utilize project tools and standards for execution.
• Actively participate in professional communities and forums related to technology solutions.
• Work across multiple industries, functional areas, and business processes to build customer knowledge and credibility.
• Participate in the review and update of standard methodologies to improve efficiencies and communications.
• Travel up to 25% of the time to service customers.
• Meet annual billable hour goal, as defined by the company.

Requirements

• 6+ years of experience performing software analysis and requirements gathering.
• 6+ years of experience implementing both custom and off-the-shelf business systems.
• 6+ years of experience in User Experience and Usability.
• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Business Analytics, or Business Administration.
• Strong skills with Microsoft Office 365 products (Word, Excel, PowerPoint, Visio, Outlook, Teams, SharePoint, Project).
• Strong soft skills demonstrating leadership and emotional intelligence for managing difficult conversations, conflict management, problem-solving, and complex teams.
• Strong project management skills with the ability to manage multiple tasks simultaneously.
• Strong relationship-building and communication skills.
• Outcome-focused mindset with strong prioritization skills.
• Team player with a professional attitude and respectful demeanor.

Benefits

• Competitive compensation package (may include bonus, incentive, commission, fair wage, retirement plans, benefits with HSA-compatible plans).
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

Heartland Business Systems is an Equal Opportunity Employer, including disabled and veterans.