Senior Business Analyst - Enterprise Arbitration, Enterprise Consumer Product

Overview

The Senior Business Analyst at Capital One applies strategic and analytical skills to optimize inbound channels like EASE, Email, and Site. The team focuses on marketing and servicing optimization, generating over $2.5 billion in enterprise value annually.

Responsibilities

• Evaluate potential model improvements
• Develop comprehensive model roadmaps
• Advising Lines of Business (LOBs) on the potential impacts to their operations
• Collaborate with colleagues across Capital One including IT, Sales, Operations, Finance, and others to drive improvement in quality, volume, service, and profitability
• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Perform modeling/analytics to assist new product and pricing strategies for various lending products
• Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast-paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Qualifications

• At least 2 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: - A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 1+ years of experience in Statistical model building
• 1+ years of experience in market research
• 1+ years of experience in SQL querying
• 2+ years of experience in business analysis
• 1+ years of experience in consulting