Senior Business Analyst- Customer Forecasting
About the role
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Reporting to the Director of Consumer Insights, the Senior Business Analyst supports QVC. You will will lead customer analytics efforts to help guide strategy for QVC and HSN. The Sr. Analyst will lead the development of customer targets through forecasting and customer file analytics in close partnership with leaders across the organization. The Sr. Analyst will develop customer goals tied to financial targets, coordinate with partners in Finance and engaging with senior executives. You will analyze customer behavior through statistical modeling, main driver analysis, customer segmentation and profiling, and data mining. The Sr. Analyst will collaborate with business leaders, providing them with comprehensive customer behavioral insights to support the decision-making process.
Responsibilities
- Lead the customer goal process through close partnership with senior executives and financial partners
- Report on actual performance against plan and forecast future results.
- Deliver ad-hoc projects that inform both strategic and operational projects.
- Identify business trends and shifts, and