Senior Business Analyst - CTLS Business Lead

About the role

Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Responsibilities

• Serve as the functional lead supporting Wisconsin's Children's Long-Term Support (CLTS) program.
• Manage a portfolio of maintenance activities and projects while serving as the primary liaison between Wisconsin DHS, business stakeholders, project teams, and technical resources for the CLTS Functional Area.
• Lead and coordinate operational initiatives, maintenance activities, enhancements, change requests, and project-related work from initiation through implementation and closure.
• Facilitate requirements elicitation sessions, business process reviews, solution discussions, stakeholder meetings, and client-facing presentations.
• Own and manage a portfolio of operational work, maintenance activities, and projects, ensuring accurate status tracking, timely progression through established lifecycles, resolution of blockers, and proactive communication of risks and dependencies.
• Analyze and improve business processes to support operational efficiency, regulatory compliance, and client objectives.
• Verify business requirements have been met by supporting testing activities, validating outcomes, and obtaining appropriate stakeholder approvals.
• Provide guidance, mentoring, workload coordination, and leadership to staff supporting CLTS initiatives.
• Contribute to process improvements, operational standards, training materials, knowledge management, onboarding activities, and continuous improvement efforts.
• Utilize analytical tools, reporting solutions, and data analysis techniques to support business decisions and evaluate solution impacts.

Requirements

• 8+ years of experience as a Business Analyst, Business Lead, Functional Lead, Product Owner, or similar role supporting complex technology initiatives.
• 5+ years of experience in Medicaid, healthcare, government programs, or other highly regulated environments.
• Proven experience managing work throughout the full project lifecycle, including requirements gathering, enhancements, maintenance, defect resolution, testing, implementation, configuration, change management, and production support.
• Experience creating, reviewing, and validating business requirements, business process documentation, test scenarios, solution deliverables, and project communications while maintaining accurate stakeholder awareness.
• Strong analytical and problem-solving skills, including experience using Excel, SQL, reporting tools, and data analysis techniques to support decision-making and identify process improvement opportunities.
• Demonstrated ability to independently manage multiple competing priorities while maintaining awareness of work status, risks, dependencies, deliverables, and stakeholder expectations.
• Proven ability to proactively drive work forward, remove blockers, follow through on commitments, and maintain accountability for deliverables with minimal management oversight.
• Experience facilitating meetings and coordinating activities across business stakeholders, technical teams, project leadership, clients, and vendors.
• Exceptional written and verbal communication skills, including the ability to develop professional communications, presentations, and executive-ready documentation.
• Demonstrated leadership skills, sound judgment, and the ability to work independently, mentor others, and drive initiatives to successful completion.

Qualifications

• Master’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Project Management Professional (PMP) certification preferred.

Skills

• Strong understanding of Medicaid, healthcare, government programs, or other highly regulated environments.
• Experience with requirements gathering, enhancements, maintenance, defect resolution, testing, implementation, configuration, change management, and production support.
• Proficiency in Excel, SQL, reporting tools, and data analysis techniques.
• Excellent written and verbal communication skills.
• Ability to facilitate meetings and coordinate activities across business stakeholders, technical teams, project leadership, clients, and vendors.
• Leadership and mentoring skills.

Benefits

Gainwell offers a competitive compensation package, including a base pay range of $69,400.00 - $99,200.00 per year, with the actual offer varying based on geographic region, internal equity, job-related knowledge, skills, and experience. Additional benefits include:

• Flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Education assistance

Pay

The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.