Senior Business Analyst (Bureau & Regulatory)

About the role

The Senior Business Analyst will work alongside a diverse team, including vendors, to drive the design, implementation, and maintenance of technology platforms to fit the business' current requirements and future enhancements of Mission.

Previous experience partnering with third-party vendors and internal platform teams to implement and support ISO, AAIS, NCCI and State Bureau content within policy administration, rating, and underwriting systems is a requirement to be considered.

Essential Duties/Functions

• Lead analysis and implementation of ISO, AAIS, NCCI and State Bureau related content – coordinating with business, compliance, and technology teams.
• Analyze business requirements and define appropriate tools, approaches, and standards through partnership with Data teams to ensure end-to-end alignment with data governance practices.
• Serve as subject matter expert for ISO, AAIS, NCCI and State Bureau Commercial Insurance products including rating plans, rules, forms, loss costs, circulars, and regulatory updates.
• Translate content into system requirements and business processes.
• Serve as a subject matter expert for ISO, AAIS, NCCI and State Bureau Commercial Insurance products including rating plans, rules, forms, loss costs, circulars, and regulatory updates.
• Support audits and regulatory filings to facilitate Statistical Reporting & Data Compliance review to analyze and resolve any data quality issues or discrepancies.
• Collaborate with other team members to define and establish standards, framework, and best practices for delivery of technology applications and products.
• Work with team members to adhere to repeatable and scalable processes for the collection, design, and prioritization of work.
• Develop and maintain relationships with internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes from the services and data.
• Analyze data and develop insights to drive business strategy and decision-making.
• Maintain a strategic outlook and stay current with leading technology products and techniques.
• Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in bringing technology to bear on business problems and procedures.
• Validate rating algorithms and ensure compliance with related ISO, AAIS, NCCI and State Bureau standards.
• Develop and design testing protocols, including testing specific ISO, AAIS, NCCI and State Bureau content accuracy in adherence to business requirements.
• Create and maintain business process documentation and requirements.
• Manage and execute projects, including developing project plans, timelines, and deliverables.
• Create and deliver presentations to stakeholders on project progress and findings.

Required Qualifications

• Working knowledge of ISO, AAIS, NCCI and State Bureau processes or audits in support of rates, rules, forms, loss costs, circulars, and state-specific deviations, as appropriate.
• Hands-on experience with supporting commercial lines products such as, but not limited to, General Liability, Property, Workers' Compensation, or Commercial Auto within an ISO framework.
• Experience working with insurance technology platforms that support ISO, AAIS, NCCI and State Bureau based products such as: Policy Administration, Rating, and Underwriting Systems.
• Bachelor's degree in business, finance, or a related field; OR 5+ years of progressive experience in financial services, insurance, or data analytics industry.
• 2+ years of Insurance Company, MGA or TPA experience preferred.
• 5+ years of Business Analyst experience required.
• Proven success in business requirements gathering, design and development proper documentation for prioritization within the overall roadmap and technology direction.
• Demonstrated strategic thought leadership around business intelligence capabilities.
• Demonstrated ability in business facilitation and effective use of project management techniques/tools.
• Client-facing experience is required.
• Able to travel up to 20% of the year.

Preferred Qualifications

• Knowledge of business key performance indicators (KPIs) with a preference in KPIs for the risk, insurance, and claims industry.
• Experience in the commercial insurance industry and regulatory environment.
• Master’s degree or equivalent experience preferred.
• Certifications such as CPCU, AINS, or similar insurance designations preferred.
• Project management experience and managing business projects for the full life cycle, from inception to implementation.
• Negotiation and conflict resolution skills.
• Understanding of Agile project management and development process.
• Knowledge, Skills, And Abilities:
• Excellent communication and collaboration skills required to effectively work with a variety of business partners and distribution partners.
• Self-motivated and innovative with the ability to set direction, organize and manage own work, and effectively work in collaboration with others.
• Ability to work dynamically between IT, Operations, and Underwriting Programs is required.
• Ability to acquire core business acumen within a given industry or customer segment.
• Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences and overall technology roadmap.