Senior Business Analyst

About the role

The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding and documenting capabilities needed to address business challenges.

Responsibilities

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans.
• Support and align efforts to meet customer and business needs.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results.
• Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Understand and negotiate needs and expectations of multiple stakeholders.

Requirements

• Experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
• Understanding of indices, fundamentals, and analytical data, returns level data etc.
• Superior quantitative and communication capabilities; ability to think creatively and tactically and to work well as part of a team environment.
• True expertise in relevant business tools & systems administration (Excel, PowerPoint, Salesforce, etc.), including strong analytical, reporting, and dashboard creation skills.
• Strong analytic skills.
• Strong communication skills and attention to detail.
• Extremely organized with strong time-management skills.
• Minimum 3-5 years of experience in sales operations or business analyst roles.
• Proven track record of high performance in highly demanding settings, ideally with exposure to public company environment.
• Prior sales experience preferred but not required.
• Experience in healthcare and/or technology industries preferred but not required.
• Experience with commercial and analytics tools (e.g., SFDC, Upland product suite, Tableau) preferred.

Pay

The base salary range for this position is $85,000 - $95,000. In addition to a base salary, this position is eligible for performance bonus, RSUs, and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.

Benefits

• Flexible Vacation Policy, intended for rest, relaxation, and personal time (all time off must be approved by your manager prior to use).
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually (full-time positions only).
• Comprehensive benefits program detailed in Teladoc Health Benefits 2026.