Senior Business Analyst

About the role

As a Senior Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Responsibilities

• Play a critical part in ensuring Gainwell is meeting our clients' objectives in important areas.
• Help coordinate a business analyst team's duties and activities on IT projects and nurture newer team members by providing guidance and support.
• Serve as a knowledgeable liaison between clients, project managers, product teams, and technical staff to define, document, communicate, and validate business requirements and expected impacts.
• Work with clients to develop business specifications and requirements for technical projects, enhancements, and operational initiatives.
• Analyze, plan, design, document, and recommend improvements to business processes, data flows, reporting solutions, and technology capabilities that support client objectives.
• Collaborate with stakeholders to gather business requirements for new and existing requests and translate them into actionable business and technical specifications.
• Create and maintain data mapping documentation, semantic model design documentation, business requirements, test plans, test results, and other project artifacts.
• Collaborate with cross-functional teams on change requests and projects, including requirements gathering, impact analysis, testing, validation, implementation support, and process improvement activities.
• Partner with product and technical teams to review system enhancements and updates, provide feedback, execute validation procedures, and confirm business requirements have been successfully met.
• Help verify that all requirements have been met by approving and validating test results and supporting user acceptance testing activities.
• Exercise your ability to use analytical and relational database tools, including Excel and SQL, to quantify project impacts and support data-driven decision-making.
• Coordinate and validate weekly semantic model builds, communicate build status to internal and external stakeholders, and support adherence to service level agreements (SLAs).
• Prepare, analyze, and distribute operational and performance reports, including ticket metrics, user activity reporting, and other client-requested reporting deliverables.
• Monitor, document, communicate, and assist in troubleshooting system outages, incidents, and production support activities while meeting established SLA commitments.
• Collaborate with support and help desk teams on system access, provisioning, ticketing processes, and operational procedures.
• Support organizational readiness efforts through training development, documentation maintenance, knowledge-sharing activities, and mentoring of new team members.
• Participate in disaster recovery planning, testing, tabletop exercises, and operational readiness initiatives to ensure business continuity and compliance with client expectations.

Requirements

• 6 or more years of experience in a relevant Business Analyst position, with 3 or more years of Medicaid and Medicare experience preferred.
• Strong client communication skills with the ability to translate business needs into actionable objectives and technical requirements.
• Experience gathering, documenting, and managing business requirements, data mapping specifications, test plans, and validation activities.
• Strong analytical, problem-solving, and business process re-engineering skills.
• Strong executive presence and communication skills to deliver messages effectively to business leaders, clients, and technical personnel.
• A leader who motivates others to action and communicates complex technical concepts in a clear and digestible way.
• Knowledge of computer programming concepts such as configuration, development, batch processing, and data integration processes.
• Advanced knowledge of analytical tools such as Microsoft Excel, SQL, reporting solutions, and requirements management tools such as Application Lifecycle Management (ALM).
• Experience supporting data warehouse, business intelligence, reporting, semantic model, or large-scale data environments.
• Experience supporting SLA-driven operational processes, incident management, issue resolution, and client-facing reporting.
• Familiarity with healthcare, Medicaid, Medicare, claims, eligibility, or other highly regulated environments preferred.

What to expect

• Fully remote options from Contiguous US locations only.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Photo will be taken during screening for verification in all steps of the recruitment process.
• Application deadline: November 12, 2026.
• All screenings, interviews, and meetings must be joined from a quiet location with a stable internet connection.
• Video is required for screenings and interviews; test your camera and microphone in advance.
• Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview.

Pay

The pay range for this position is $69,400 - $95,000 per year; the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy for salaried, full-time employees.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to build skills and capabilities.