Senior Business Analyst
About the role
Svitla Inc. is looking for a Senior Business Analyst to drive discovery, process understanding, and requirements clarity for a software delivery engagement supported by a remote offshore engineering team. In this role, you'll build and maintain a deep, working understanding of the client's existing business processes through daily stakeholder conversations, structured walkthroughs, and ongoing validation of assumptions. You'll translate current-state workflows, signoff paths, exception handling, and operational dependencies into implementation-ready requirements and documentation that leaves minimal room for interpretation. Success in this role requires a disciplined approach to eliciting detail, reducing ambiguity, and producing exhaustive written artifacts — step-by-step guides, process manuals, how-to documentation, and decision logs — that enable engineering and QA teams to build and validate functionality with predictability and minimal rework. While project coordination responsibilities may exist to support delivery flow, the core value of this role is senior-level business analysis, process modeling, and documentation rigor that holds up under scrutiny from both business stakeholders and technical teams.
Location: NYC, NY (On‑Site). Employment type: Full‑time.
Responsibilities
- Lead daily stakeholder engagement with the client to understand existing business processes in full depth, including end-to-end workflows, handoffs, approvals, signoff mechanisms, exceptions, edge cases, and operational constraints.
- Facilitate process walkthroughs, working sessions, and on-site interviews that uncover how work is performed today, why those steps exist, and what risks or compliance factors shape the workflow.
- Capture and document current-state processes with extreme precision, including role-based responsibilities, triggers, inputs,