Senior Business Analyst

About the role

We are seeking a highly skilled Senior Business Analyst to join our global claim operations team. In this key role, you will use your insurance industry expertise, analytical skills, and cross-cultural communication capabilities to optimize workflows, drive process enhancements, ensure compliance, and support complex claims and reinsurance initiatives across international markets.

Responsibilities

• Develop and document global multinational claims requirements, including new systems functionality, system enhancements, and workflows for all international regions.
• Define and enhance existing operations workflows and cross-departmental engagements for both short and long-term processes.
• Manage the reconciliation of monthly data for multinational claims, ensuring data accuracy, updates, and maintenance requirements are reviewed thoroughly.
• Conduct detailed root cause analysis related to audit deficiencies, metrics, KPIs, and SLA results; develop and recommend corrective actions.
• Coordinate with Global Solutions Management, Multinational teams, Reinsurance, Home Office, regional Operations, and IT to execute and support Reinsurance System integrations.
• Record and maintain claims data within the claims management system, ensuring up-to-date and compliant records.
• Collaborate with Reinsurance Accounting to facilitate the issuance and reconciliation of multinational claims payments.
• Analyze and monitor operational performance across multiple countries/regions, identifying areas for continuous improvement.
• Produce and present actionable insights through data visualization, dashboards, and detailed reports for senior management.
• Guide and mentor operations team members on process improvement and industry best practices.
• Stay abreast of industry trends, regulatory changes, and emerging technologies affecting multinational insurance programs.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or related field (Master’s preferred).
• 5+ years’ experience in operations analysis within the insurance or financial services industry, ideally with multinational exposure.
• Ability to work independently and collaboratively in a fast-paced, multicultural environment.

Skills

• System and process-oriented thinker; effective problem solver who can manage multiple, complex initiatives and balance strategic projects with hands-on execution.
• High attention to detail, with proven ability to handle competing priorities simultaneously.
• Strong proficiency in Microsoft Excel, advanced data analysis, and business intelligence tools (e.g., Tableau, Power BI).
• In-depth knowledge of insurance operations, underwriting, and reinsurance processing.
• Exceptional communication, presentation, and stakeholder management skills.

Benefits

• First class training and development opportunities to all employees.
• Inclusive environment aimed at growing our own talent and bringing out the best in people.

Location(s): Alpharetta and New York