Senior Business Analyst

What We Expect of You

This individual will support Project Managers on various League initiatives to solve the business needs of the NHL, as well as provide day-to-day user support for existing applications, assist with user training, and ensure proper system controls and adherence to internal policies.

Essential Duties and Responsibilities

• Assist Project/Product Manager in project planning, determining critical path, updating timelines, and overall application maintenance.
• Develop business cases to support projects and programs, including identifying stakeholders, defining scope, opportunities, proposed solutions, benefits and risks.
• Collaborate with internal and external customers to gather and analyze business requirements through interviews, evaluation of processes/workflows, and use case analysis; translate business requirements into functional system requirements.
• Document meeting minutes and ensure that follow up items and next steps are clearly defined and communicated.
• Critically evaluate information from business users and stakeholders to develop a keen understanding of the essential business needs and processes and serve as Subject Matter Expert.
• Develop project documentation, including requirements documentation, and “As Is” and “To Be” process flows.
• Take input from the project teams and appropriately and accurately apply comments/feedback.
• Support the evaluation of potential third-party solutions and development initiatives based on user requirements.
• Continuously review project progress to identify, document, and escalate potential obstacles.
• Design test scripts based on use cases; conduct QA testing, document results.
• Support User Acceptance Testing: identify issues, ensure issues are reported appropriately.
• Support the development of data migration strategies, create data mapping documentation, and data conversion program test plans.
• Work with Project Manager to identify needs for change management and how to get faster user adoption.
• Provide direction to business analysts on the team.
• Provide 2nd tier user support for applications; serve as back up to NHL Service Desk with day-to-day user inquiries and issues on application functionality and system interfaces, including training and creating documentation as necessary.

Qualifications

Knowledge Areas/Experience Required: 6+ years of professional post-graduate experience

Education/Certifications: Bachelor's degree from 4-year university preferred

Required Skills

• Proficient with Microsoft PowerPoint, Excel, and Word. Microsoft Project a plus.
• Proficient with Visio or other workflow/process mapping tools.
• Experience with SQL queries, relational databases, and APIs preferred.
• Highly developed verbal and written communication skills with the ability to influence at leadership levels.
• Demonstrable proficiency in data analysis and assessment abilities.
• Highly organized, attention to details and strong follow-through.
• A positive energetic attitude.

Core Competencies

These core competencies reflect the underlying values that are necessary to represent the National Hockey League: Accountability, Adaptability, Communication, Critical Thinking, Inclusion, Professionalism, Teamwork & Collaboration.

Benefits

• Time to Recharge: Generous Paid Time Off (PTO) including paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
• Ability to Focus on your Health: Comprehensive health benefits (medical, dental, vision) effective day one with no waiting period; NHL subsidizes a large portion of costs. Access to Employee Assistance Program (EAP) and digital wellness resource at no cost.
• Childcare Leave: Primary caregivers receive up to 12 weeks paid leave; non-primary caregivers receive up to 6 weeks paid leave, to be taken within the first 6 months following birth, adoption, or placement.
• Confidence in your Retirement Goals: NHL Savings Plan including 401K (pre-tax and Roth options) plus non-elective (employer) contributions.
• A Hybrid Work Schedule: Flexible work locations/schedules available for a majority of roles.
• Our New Headquarters: State-of-the-art offices at One Manhattan West in Hudson Yards with high-tech conference rooms, lunch with a view, game room, and access to over 100 shops and culinary experiences.
• A Savings for Commuting: Pre-tax commuter benefit plan.
• NHL Partner Rates: Exclusive pricing from Partners including travel, consumer goods, services, and the NHL Store.
• Life at the NHL: Opportunity to play hockey at Tuesday Night Skate at Chelsea Piers, join Employee Resource Groups, and more.

Pay

Salary range: $100,000 - $125,000. Actual base pay determined based on job-related factors including experience/training, market demands, and geographic location.