Senior Business Analyst

About the role

The Senior Business Analyst plays a leading, cross-functional role in helping establish clear, practical business processes that support efficient execution, consistent outcomes, and effective day-to-day operations. Working closely with department leaders, project teams, and operational staff, the Senior Business Analyst helps teams document and improve workflows, clarify handoffs, and align on practical ways of working that support how the firm operates today and as it grows. A key focus is helping the organization establish clearer ownership of business processes and the information those processes produce. The role also supports business systems implementation projects by defining requirements, coordinating with stakeholders, and ensuring successful delivery and adoption.

Responsibilities

• Business Process Definition & Improvement
  • Work with leadership and staff to understand current workflows and define clear, practical future-state (“to-be”) workflows aligned with firm goals.
  • Facilitate discussions to align teams on improved ways of working, including standard workflows, key handoffs, and decision points.
  • Identify opportunities to improve consistency, clarity, and efficiency as processes evolve.
  • Create and maintain lightweight, accessible process documentation reflecting agreed-upon workflows.
  • Help teams reduce reliance on informal or ad-hoc approaches over time.
• Process Ownership & Operational Clarity
  • Support department leaders in clarifying responsibility for key business processes and workflows.
  • Partner with leaders to reinforce ownership of how work is performed and improved.
  • Identify and address root causes of unclear ownership or inconsistent practices that create confusion or rework.
• Requirements & Systems Implementation Support
  • Support business systems implementation projects by gathering and documenting requirements, facilitating working sessions, and clarifying scope.
  • Act as a liaison between business stakeholders and technical resources to ensure shared understanding.
  • Support key implementation activities such as process design, user validation, UAT coordination, and rollout readiness.
  • Help teams understand how system changes affect their day-to-day work and support adoption through documentation and communication.
• Change Management & Adoption
  • Partner with teams as workflows and systems evolve, helping them understand and apply changes confidently.
  • Develop process guides, job aids, and reference materials as needed.
  • Gather user feedback and refine processes and solutions based on real-world use.
• Improvement Intake & Prioritization
  • Assist with intake and shaping of process and systems improvement requests by clarifying underlying needs before solutioning.
  • Help stakeholders prioritize improvement efforts based on impact, effort, and organizational readiness.

Requirements

• Education and Experience
  • Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent experience).
  • 6–8+ years of experience in business analysis, business process improvement, or related roles.
  • Experience working in professional services or project-based organizations.
• Business Process and Analysis Skills
  • Strong ability to understand, document, and improve workflows and business processes.
  • Experience facilitating working sessions and helping groups reach alignment.
  • Comfortable working with evolving information and bringing clarity over time.
  • Experience eliciting and documenting business and user requirements through interviews, workshops, and research.
  • Experience translating ideas and opportunities into actionable use cases and solution requirements.
• Project Management Skills
  • Experience developing work plans and managing resources against project timelines.
  • Familiarity with Agile methodologies or iterative prototyping cycles.
  • Experience supporting change management efforts during technology adoption.
  • Proficiency in communicating project status and progress to stakeholders.
• Communication Skills
  • Excellent verbal and written communication skills, with the ability to explain concepts clearly to both technical and non-technical audiences.
  • Strong interpersonal skills and the ability to build trust across departments.
  • Comfortable working cross-functionally without formal authority.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and meet deadlines.
• Tools & Technology
  • Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint).
  • Experience with process mapping and collaboration tools (e.g., Visio, Lucidchart, Miro, or similar).
  • Familiarity with project or task tracking tools (e.g., Planner, Project, Jira) is a plus.
• Mindset
  • Proactive, resourceful, and adaptable.
  • Committed to continuous improvement and innovation.
  • High degree of empathy and customer orientation.
  • Collaborative, service-oriented mindset with ability to work across teams.

Work Environment

• Professional open-office environment with collaborative work areas and shared resources.
• Physical demands include hand/wrist/finger dexterity for 8 hours a day, 40 hours per week, and ability to sit for long periods.

Pay

$100,000–140,000

Schedule

Full-time, minimum expectation of 40 hours per week.