Senior Business Analyst

About the role

We are seeking a detail-oriented and highly organized Business Analyst with approximately 5 years of professional experience to support our product, development, and operations teams.

Key Responsibilities

• Work closely with business stakeholders to elicit, clarify, and document business requirements.
• Develop clear and comprehensive user stories, acceptance criteria, and other project documentation.
• Translate business needs into structured documentation that can be easily understood by development teams.
• Maintain and update requirement artifacts throughout the project lifecycle.
• Create flowcharts, swimlane diagrams, and process maps using tools like Visio, Lucidchart, Analyze current-state processes and help design future-state workflows.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Serve as the primary point of contact between business units and the development team.
• Ensure developers have clear, timely, and accurate information to begin and complete work.
• Participate in requirement reviews, grooming sessions, and sprint planning (if Agile).
• Provide clarifications to the dev team throughout development cycles.
• Assist with task tracking, follow-ups, documentation control, and milestone updates.
• Support project leads (including Mehwish and Christa) in tracking progress, risks, decisions, and dependencies.
• Ensure timely communication and updates across teams.
• Assist with test case review, UAT coordination, and validating that delivered work meets documented requirements.
• Help organize and document testing outcomes, issues, and resolutions.

Required Skills & Qualifications

• 4–6 years of experience as a Business Analyst in IT or product environments.
• Strong proficiency in business documentation, including BRDs, user stories, acceptance criteria, and functional specs.
• Experience with process flows, workflow diagrams, and visual documentation.
• Excellent communication and coordination skills; able to interact with both business and technical teams.
• Strong organizational abilities with attention to detail.
• Ability to manage multiple tasks and priorities independently.

Preferred / Nice-to-Have Skills

• Experience working with Agile teams.
• Some familiarity with technical concepts (APIs, integrations, data flows).
• Experience supporting project managers or assisting with project tracking.
• Ability to facilitate workshops, requirement sessions, or cross-functional meetings.

Personality & Working Style

• Proactive, structured, dependable.
• Strong follow-through and accountability.
• Comfortable taking administrative/documentation workload off senior team members.
• Able to work in a fast-paced environment and adapt to changing priorities.