Senior Business Analyst

About the role

Reporting to the Transformation Lead, you will support the delivery of strategic Payments and FX transformation programmes by bringing structure, pace and analytical rigour to complex cross‑functional change. The role will help create the data, analysis and governance needed for evidence‑based decisions across transformation priorities, including global platform change, US Bank alignment, operational efficiency, regulatory delivery and operating‑model design. Working closely with Product, Operations, Technology, Finance, Risk, Compliance, Architecture and external partners, you will translate business priorities into clear requirements, process maps, delivery artefacts and decision materials. You will support roadmap planning, dependency management, RAID, benefits tracking and executive reporting across the Transformation Office. The Senior BA will lead discovery and requirements workshops, produce functional and non‑functional specifications, define controls, document data and process impacts, and ensure requirements are traceable, testable and aligned to agreed outcomes. This is a full‑time, permanent position based in our Stamford office with a flexible working policy allowing up to two days from home.

Responsibilities

• Maintain a clear view of transformation scope, priorities, dependencies, RAID and delivery milestones
• Work closely with programme managers, Product, Technology, Operations, Finance, Risk, Compliance, Architecture and business stakeholders
• Apply consistent business analysis standards, ensuring requirements, assumptions, baselines and benefits are clearly documented
• Prepare structured analysis, options and recommendations to support leadership decisions and governance forums
• Work with stakeholders and third parties to define business processes, requirements, operating‑model impacts and delivery scope
• Support business users and sponsors in assessing scope, benefits, risks, capacity impacts and delivery trade‑offs
• Act as the link between delivery teams, vendors, Design Authority and business stakeholders to ensure joined‑up decisions
• Manage and prioritise backlogs, user stories, defects and change requests, recommending practical actions where issues arise
• Identify, log and help resolve risks, issues, assumptions and dependencies, escalating items that require leadership decision
• Assess change requests and their impact on scope, cost, timeline