Senior Business Analyst

Purpose

The Senior Business Analyst is responsible for the design, execution, and continuous improvement of the organization’s Business Continuity (BC), Crisis Management (CM), and Disaster Recovery (DR) programs, as well as the coordination of related activities in partnership with the Enterprise Risk Management program.

Primary Duties And Responsibilities

• Owns and manages the enterprise Business Continuity and Crisis Management programs, including standards, methodologies, documentation, and governance processes.
• Establishes multi-year program roadmaps, annual objectives, and maturity improvement initiatives.
• Develops and maintains metrics, dashboards, and executive-level reporting on program readiness, risk exposure, testing outcomes, and remediation progress.
• Led responses to regulatory, audit, customer, and internal review requests related to BC, CM, and DR.
• Identifies gaps, emerging risks, and improvement opportunities, recommending solutions aligned with organizational risk appetite.
• Leads Business Impact Analysis (BIA) activities across business units, ensuring consistency, quality, and alignment with enterprise standards.
• Partners with senior leaders to define and validate critical processes, recovery strategies, RTOs, RPOs, and resource dependencies.
• Oversees development, maintenance, and periodic validation of Business Continuity Plans (BCPs).
• Develops, documents, and maintains emergency response procedures, ensuring clear roles, escalation paths, and decision-making protocols are defined to support timely and effective response to incidents impacting people, facilities, or operations.
• Designs and leads crisis management and continuity exercises, including tabletop and simulation activities, at varying levels of complexity.
• Evaluates exercise and real-world event results, driving root cause analysis and remediation to strengthen organizational resilience.
• Serves as the primary business partner to Technology / IS teams for disaster recovery strategy alignment and risk-based prioritization.
• Ensures business recovery requirements are appropriately reflected in technology DR plans and architectures.
• Aids in coordination of enterprise DR testing, including scope definition, execution oversight, results evaluation, and executive communication.
• Maintains visibility into application and infrastructure recovery capabilities and dependencies, escalating material gaps where appropriate.
• Communicates clearly and professionally with stakeholders across business units and technology teams.
• Participates in training, certifications, workshops, and exercises to build knowledge of business continuity, crisis management, and operational resilience.
• Learns and applies organizational policies, standards, and risk management practices.
• Monitors industry trends, regulatory expectations, and best practices related to operational resilience, business continuity, and crisis management.
• Recommends enhancements to tools, technologies, and processes supporting BC/CM/DR capabilities.
• Contributes to broader enterprise risk management and operational risk discussions as a subject-matter expert.

Experience / Background

• 5–8+ years of progressively responsible experience in one or more of the following areas: Business Continuity, Crisis Management, Disaster Recovery, Business Analysis, Program Management, or Technology Risk.
• Demonstrated experience leading cross-functional initiatives with enterprise impact.
• Experience interacting with senior leadership, auditors, and regulators preferred.

Key Skills & Competencies

• Influential communicator with the ability to gain alignment across diverse stakeholders.
• Advanced analytical, problem-solving, and critical-thinking skills.
• Strong program and project leadership capabilities.
• Highly technology-savvy, with a strong understanding of how enterprise systems, applications, and infrastructure support business operations and recovery strategies.
• Ability to interpret risk, prioritize issues, and exercise independent judgment.
• Strong documentation, governance, and process-design skills.

Qualifications

• Knowledge: Deep understanding of Business Continuity, Crisis Management, and Disaster Recovery principles.
• Strong grasp of Business Impact Analysis (BIA) methodologies and recovery strategy development.
• Understanding of how IT architecture and disaster recovery capabilities enable business resilience.
• Knowledge of project and program management lifecycles.

Preferred Knowledge

• Knowledge of MGIC business units, products, and operating model.
• Familiarity with risk management frameworks, regulatory expectations, and audit practices.
• Professional certifications (or progress toward) such as CBCP, MBCP, CRISC, PMP, or similar.