Senior Business Analyst

About the role

As a Lead Salesforce Business Analyst you will be a strategic problem‑solver who connects business needs with innovative technology solutions. You will lead business analysis efforts across multiple Salesforce platforms, partnering closely with business leaders, product owners, technology teams, and implementation partners to define and deliver scalable solutions. The role emphasizes collaboration, innovation, continuous improvement, and acting as a trusted advisor to improve the value of Salesforce capabilities.

Responsibilities

• Lead business analysis initiatives across Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Loyalty Management, and Experience Cloud.
• Partner with business leaders, product owners, technology teams, and implementation partners to define and deliver scalable Salesforce solutions.
• Gather requirements, facilitate workshops, and map business processes.
• Translate complex business needs into scalable technical solutions.
• Manage Agile backlog, sprint planning, testing, and release activities.
• Mentor team members and serve as a trusted Salesforce authority.
• Drive adoption and influence strategy for long‑term business success.

Requirements

• High School Diploma or GED required; bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred.
• 7+ years of experience within the Salesforce ecosystem (Business Analysis, Functional Consulting, Product Analysis, or solution delivery).
• Current Salesforce certification required, preferably Salesforce Certified Sales Cloud Consultant; additional Salesforce certifications highly valued.
• Strong expertise in Sales Cloud with experience across Service Cloud, Marketing Cloud, Data Cloud, Loyalty Management, and Experience Cloud.
• Proven ability to gather requirements, facilitate workshops, and map business processes.
• Experience working in Agile environments, including backlog management, sprint planning, testing, and release activities.
• Excellent communication, collaborator management, and cross‑functional collaboration skills.
• Ability to lead initiatives, mentor team members, and act as a trusted Salesforce authority.

Benefits

• Hybrid schedule with a 9/80 work option (every other Friday off).
• Quarterly and holiday bonuses.
• 15 paid vacation days in the first year plus 5 sick days.
• 401(k) retirement plan with 4% match and annual profit‑sharing payments.
• Competitive health plans for individuals and families.
• Comprehensive list of additional benefits and perks available at behr.com/careers.

Schedule

Hybrid work arrangement with a 9/80 schedule, providing every other Friday off.