Senior Business Analyst

Major Areas of Accountability

• Creates user stories and acceptance criteria for Devops user story cards.
• Creates user story maps for current state and future state processes for feature level work.
• Evaluates business objectives that require new systems or enhancements to existing systems.
• Provides analytical support to business users and other ITS personnel to both determine specific problem areas and identify possible solutions.
• Defines work processes and plans or actions to be performed after discussing with user management.
• Develops and utilizes a structured process for the design, development, testing, and deployment of all corporate systems.
• Develops and documents test procedures and/or test scripts for new systems or changes to existing systems.
• Develops training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.
• Continues professional development through attendance at training sessions and professional seminars to incorporate recent technical developments into work unit operations.
• Reviews and studies instructional and informational material to enhance/increase knowledgebase of systems and procedures within the work unit.
• Performs other related duties of a comparable level/type as required.

Mentoring

• Mentors Business Analysts in ITS procedures and business processes.
• Provides recommendations to management on optimized business flows and software solutions.
• Provides project management support on large, complex, strategic initiatives.

Personality/Working Style

• Strong character
• Allignment with company values, mission, and vision
• Demonstrated customer focus
• Trustworthy and honest
• Decisive
• Curious and persistent
• Passion for innovation
• Willingness to learn
• Adaptive to changing (tolerance for ambiguity)
• Desire to collaborate to achieve corporate goals
• Ability to handle complex tasks of a technical nature
• Ability to analyze problems and assist in determining the best business solution while utilizing technology to the fullest
• Understanding of the implication of system changes to business practices
• Strong communicator
• Excellent oral, written, interpersonal, and organizational skills
• Able to plan and facilitate meetings and training sessions for sizable groups
• Able to present to sizable groups
• Proficient at creating visuals that represent concepts, proposed business flows, or other information to be conveyed while conducting meetings (Vizio diagrams, tables, charts, etc.)
• Demonstrated leadership qualities
• Empathetic listener and open-minded
• Commitment to accountability

Education and Experience

• Education Required: A Baccalaureate degree or CPCU preferred. CBAP (Certified Business Analyst Professional) designation preferred.
• Experience Required: Experience in the utilization of structured systems development processes required. Minimum of 5 years’ experience as a business analyst in an actual Business Analyst position OR Minimum of 5 years’ experience with LWCC core systems as a “Power User” AND 3 years in a technical role that is a liaison with IT. Must have experience leading groups, meetings, training sessions, and/or small projects. Experience with formal project management processes and business process redesign initiatives preferred. Experience with Agile Methodology preferred.