Senior Business Analyst

Requirements

• Elicit, document, and maintain business requirements, functional specifications, and user stories across SCR, UBID, and RBM.
• Translate regulatory, contractual, and customer-driven requirements into clear, testable specifications that engineering and QA can act on.
• Maintain traceability between business requirements, engineering deliverables, and QA acceptance criteria.
• Own the quality bar for requirements artifacts, ensuring ambiguity is resolved before work enters a sprint.

Responsibilities

• Write complete, well-structured user stories directly in Jira, including clear descriptions, acceptance criteria, business context, and references to supporting documentation.
• Ensure every story entering a sprint meets a defined “ready” bar, with enough detail for engineering to estimate and execute without follow-up guesswork.
• Lead and participate in backlog refinement sessions, walking engineers through story details, business intent, edge cases, and acceptance criteria.
• Serve as the on-call requirements owner throughout the development lifecycle, answering questions from engineers in real time as they work through implementation.
• Adjust stories, add clarifications, or break down work mid-sprint when new information surfaces, while protecting scope and timelines.
• Partner with engineering leads to triage requirements ambiguity quickly and reduce blockers caused by unclear specifications.
• Map current-state and future-state business processes across the three platforms, including customer onboarding, verification, billing, provisioning, and reporting workflows.
• Identify process gaps, inefficiencies, and automation opportunities, and recommend solutions that balance business, engineering, and operational realities.
• Maintain a single source of truth for platform workflows, state models, and business rules, in Confluence or an equivalent system.
• Cross-Product Alignment
• Act as the bridge across SCR, UBID, and RBM, identifying shared concepts, data models, and workflows that benefit from consistent treatment.
• Surface cross-product impacts of proposed changes, so decisions made in one product are understood in the context of the others.
• Support entity resolution, identity, and data consistency initiatives that span multiple platforms.
• Stakeholder Partnership and Communication
• Partner with Product Management on roadmap definition, discovery work, and prioritization, providing analytical rigor and documentation support.
• Serve as a key interface with Customer Success and Operations to capture real-world customer needs, special cases, and recurring support themes.
• Support executive-level and partner-facing communications (including CTIA) with clear written materials, process diagrams, and analytical summaries.
• Participate in customer-facing conversations as needed to clarify requirements or validate proposed solutions directly with enterprise customers.
• Engineering and QA Partnership
• Work closely with engineering leadership and our external development partner to ensure requirements are understood, scoped accurately, and delivered as intended.
• Partner with QA on acceptance criteria, test scenarios, and edge cases to ensure shared understanding of “done.”
• Participate in sprint ceremonies (backlog refinement, planning, demos) to keep requirements current and answer questions in real time.
• Data, Reporting, and Analysis
• Define reporting and analytics requirements tied to SLAs, operational KPIs, and customer-facing dashboards (including SLA performance reporting for CTIA).
• Perform ad hoc analysis of platform data to support decisions, investigations, and strategic planning.
• Support the team in translating raw platform data into narratives leadership can act on.

Qualifications

• 7+ years of business analysis experience, including 3+ years as a senior or lead BA working on complex SaaS or platform products.
• Experience authoring Jira user stories and requirements artifacts (BRDs, functional specs, acceptance criteria) for engineering consumption.
• Experience leading backlog refinement sessions and partnering with engineering teams throughout the development lifecycle to answer requirements questions and unblock implementation.
• Strong process mapping and documentation skills, with fluency in tools such as Confluence, Lucidchart, Miro, or equivalents.
• Experience working with external development vendors and translating requirements clearly across organizational boundaries.
• Hands-on data analysis ability, including comfort with SQL or similar tools for self-service data exploration.
• Experience in B2B or SaaS environments with contractual SLAs and enterprise customers.
• Demonstrable written/visual communication skills: executive summaries, process diagrams and stakeholder presentations.