Senior Business Analyst
About the role
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
East West Bank is seeking a hands-on Senior Business Analyst to lead the design and delivery of scalable, AI-enabled business solutions across the bank’s core domain capabilities, including Payments, Foreign Exchange, Commercial & Corporate Banking, and Digital Banking. This role owns requirements, process architecture, and outcome delivery – partnering across business, technology, risk, compliance, and operations in an agile, iterative model. The position sits within East West Bank’s Enterprise AI Strategy & Transformation organization and is central to the bank’s agenda of modernizing operational workflows, integrating systems, and accelerating responsible AI adoption.
Responsibilities
- Lead end-to-end business analysis and solution design across payments, FX, commercial banking, and digital channel workflows – spanning process, data, integration, and application layers.
- Translate ambiguous business needs into structured process models, use cases, user stories, functional specifications, and data flow maps that are engineering-ready and audit-traceable.
- Design AI-enabled business solutions – including intelligent automation, LLM-assisted workflows, and decision-support tools – with governance, explainability, and human-in-the-loop controls built in from inception.
- Drive rapid prototyping and iterative use case discovery with business stakeholders using low-code tools, wireframing platforms, and AI frameworks to validate concepts before full build commitment.
- Own integration and API-enabled workflow design across core banking systems, payment rails, FX engines, CRM, and digital channels, collaborating with enterprise architects and engineering leads.
- Lead agile ceremonies including sprint planning, backlog refinement, and outcome-based prioritization, ensuring requirements are delivery-ready and value-linked at all times.
- Identify and lead process automation opportunities across banking operations – including straight-through processing, exception handling, reconciliation, client onboarding, and reporting workflows.
- Embed risk, compliance, and audit controls into solution designs from inception, partnering with Risk, Compliance, Legal, and Audit as integral design partners.
- Define and track outcome-based KPIs, value realization benchmarks, and executive reporting for all transformation initiatives.
- Perform other duties as assigned.