Senior Business Analyst

About the role

The Senior Business Analyst serves as a strategic partner between business stakeholders and technology teams, leveraging expertise in Microsoft Dynamics 365 Finance & Supply Chain Management (D365 F&SCM) to evaluate, optimize, and transform business processes. This role focuses on business process improvement, requirements gathering, change management, end-user support, and ERP solution delivery across operational, financial, and supply chain functions.

Key Responsibilities

• Analyze, document, and optimize business processes across finance, supply chain, operations, and corporate functions.
• Facilitate workshops, interviews, and discovery sessions with stakeholders to identify process gaps, pain points, and improvement opportunities.
• Lead business process mapping efforts and develop current-state and future-state workflows.
• Serve as a change management partner, helping departments successfully adopt new processes and system enhancements.
• Gather, analyze, and document detailed business and functional requirements for ERP and related application initiatives.
• Collaborate with development teams to design and deliver solutions when business needs cannot be met through configuration alone.
• Create business requirements documents and functional specifications for enhancements, integrations, and issue resolution.
• Partner with reporting and analytics teams to support data mapping, reporting requirements, and ERP data structures.
• Investigate and resolve business-impacting application issues across multiple functional areas.
• Provide end-user training, support, and knowledge transfer to drive system adoption and process consistency.
• Support escalated ERP and business application issues by troubleshooting, identifying root causes, and recommending solutions.
• Collaborate with business analysts, developers, and functional stakeholders to improve integrations and data flows between enterprise systems.
• Produce process documentation, process flows, and training materials to support ongoing operations and continuous improvement.

Preferred Experience

• 5+ years of experience in Business Analysis, Business Process Engineering, or related process improvement roles.
• Hands-on experience supporting Microsoft Dynamics 365 Finance & Supply Chain Management (D365 F&SCM).
• Strong understanding of ERP-driven business processes, including finance, supply chain, operations, and corporate functions.
• Experience leading process redesign, digital transformation, and organizational change initiatives.
• Experience facilitating stakeholder workshops and conducting business requirements discovery sessions.
• Knowledge of ERP integrations, data flows, and third-party application connectivity.
• Experience supporting reporting, data analysis, and business intelligence initiatives.

Required Skills

• Strong analytical and problem-solving skills with the ability to evaluate complex business processes and identify improvement opportunities.
• Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.
• Ability to gather, interpret, document, and communicate business requirements effectively.
• Strong facilitation and stakeholder management skills.
• Ability to think strategically while remaining detail-oriented in execution.
• Proven ability to influence change and drive user adoption of new processes and systems.
• Collaborative approach with a passion for continuous improvement and process optimization.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.

Benefits

A comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and professional development opportunities.