Senior Business Analyst

Role Overview

Location: Milwaukee, WI (3 days onsite / 2 days remote). This is a contract‑to‑hire position.

The Senior Business Analyst serves as a strategic partner between business stakeholders and technology teams, driving the successful delivery of enterprise initiatives that support transformation. The role is responsible for analyzing current business processes, identifying opportunities for operational improvement, documenting requirements, and supporting the implementation of modern underwriting workflows and technology solutions. The ideal candidate combines strong business analysis skills with mortgage‑industry knowledge and experience supporting business‑process transformation and application implementation efforts.

Responsibilities

• Elicit, analyze, document, and validate business requirements for strategic initiatives.
• Translate business objectives into detailed functional requirements, business rules, user stories, process flows, and acceptance criteria.
• Create and maintain business requirements documents, use cases, and business process flows.
• Serve as the liaison between business stakeholders and technology teams throughout the project lifecycle.
• Identify dependencies, risks, assumptions, and impacts associated with proposed changes.
• Support implementation of new operating models and business capabilities associated with underwriting modernization initiatives.
• Support Agile delivery practices including backlog refinement, sprint planning, story development, and release planning.
• Execute requirements definition, analysis models, technical documentation, and business documentation; facilitate end‑user communication and understanding of project requirements.
• Support organizational change efforts through training, process documentation, and communication activities.
• Develop and coordinate user acceptance testing activities, including test scenarios, test cases, defect triage, and business sign‑off.
• Assist with implementation planning, production readiness assessments, and post‑deployment support.
• Communicate using both formal and informal methods across cross‑functional teams throughout the project management process, aligning communication deliverables and methods to each sequence.

Qualifications

• Education: Bachelor’s Degree in Business Administration, Computer Science, or Information Systems (or equivalent experience).
• Required Knowledge:
  • Working knowledge of business units and their interrelationships.
  • Understanding of SDLC concepts and phases; ability to complete assigned tasks per phase.
  • Understanding of project management principles and lifecycle.
  • Understanding of how IT affects business processes.
• Experience:
  • 7+ years of advanced work in the area of specialization.
  • Experience supporting mortgage insurance, mortgage lending, underwriting operations, loan origination, or financial services technology initiatives (strongly preferred).
  • Experience working in Agile environments and supporting product‑based delivery models.
  • Ability to work with general direction, define necessary tasks, and manage multiple moderate‑ to high‑complexity tasks.
  • Proven ability to multitask and achieve multiple deliverables.

Benefits

• Medical, dental, vision, life, disability, and other supplemental insurance plans.
• Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months.
• Health Savings Account (HSA) on HDHP plan.
• SupportLinc Employee Assistance Program (up to 8 free counseling sessions).
• Corporate discount savings program and additional discounts.
• On‑demand training program, certification preparation, and a library of technical and leadership courses/books/seminars (available after 6 months of tenure).
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.