Senior Building Automation Service Specialist

About the role

Supports the Canton, MA branch, serving customers in the Boston & Worcester, MA area. Siemens aims to empower customers by bridging the real and digital worlds, focusing on creating efficient, safe, adaptable, and sustainable environments.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training
• Coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site)
• Perform repairs as directed on all automation system types
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and assist in pricing of repairs and upgrades to existing agreements
• Perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work overtime as needed (compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

Requirements

• Bachelor's degree in engineering, electronics, or related field
• Electro-mechanical experience (in a previous role or through education)
• User PC/software skill
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated on-the-job experience with: Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Qualifications

• Basic Qualifications: Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• On-the-job experience with: Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Skills

• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background
• High school diploma or state-recognized GED

Benefits

The pay range for this position is $68,401 - $117,259 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html