Senior Building Automation Service Specialist

About the role

This role supports our Norfolk, VA branch location, serving customers throughout the greater Norfolk area. As a Service Specialist, you will be the face of Siemens, helping customers save energy and money while creating a more sustainable future. You’ll execute digitalization and standard service operations strategies, working with multiple internal service team members to maintain and improve automation systems.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers; complete assigned training
• Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites; maintain tools and test equipment
• Support after-hours on-call rotation; respond to emergency and on-site service calls as assigned
• Perform repairs on all automation system types
• Complete service ticket documentation per policy; follow and maintain preventive maintenance schedules
• Maintain accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel on system operations and assist with training
• Identify and report system discrepancies; suggest system upgrade opportunities; assist in pricing repairs and upgrades
• Perform system checkout and startup on projects; participate in job site final walk and/or final completion for systems-to-service turnover
• Develop strong working relationships with internal and external customers; identify needs and resolve issues
• Work overtime as needed (compressed schedule performance may require extended hours)
• Work rotational on-call and/or minimal overnight travel
• Use Siemens technology and devices; work remotely; identify and quote deficiency repairs; manage deadlines
• Perform other duties as assigned

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skills
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Experience with engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in various circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet, as well as carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From resource-efficient factories and resilient supply chains to smarter buildings and grids, and sustainable transportation with advanced healthcare, we create technology with purpose, adding real value for customers.

We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society, ensuring we attract the best talent based on qualifications, skills, and experiences.

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Pay

The pay range for this position is $57,120 - $97,920 annually. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.