Senior Brokerage Account Manager

Responsibilities

• Manage day-to-day operations and relationships for a portfolio of high-value, strategic brokerage accounts.
• Serve as the primary point of contact for customers, including executive stakeholders, ensuring consistent, high-quality communication and service delivery.
• Develop and execute account strategies to increase revenue, improve profitability, and expand share of wallet while supporting customer retention.
• Capture and oversee shipment execution across multiple transportation modes, including truckload, LTL, flatbed, and partial.
• Partner with carrier procurement, pricing, and operations teams to source capacity, optimize service, and ensure competitive positioning.
• Lead customer business reviews, strategic planning sessions, and executive-level engagements.
• Identify growth opportunities through data analysis, pricing strategies, and collaboration with sales and cross-functional partners.
• Monitor shipment activity and account performance, proactively resolving service issues, escalations, and disruptions.
• Conduct root cause analysis and implement corrective actions to improve service, profitability, and customer satisfaction.
• Provide accurate and strategic quoting, pricing recommendations, and rate negotiations for complex customer needs.
• Maintain accurate and up-to-date records within the Transportation Management System (TMS), including McLeod.
• Track and analyze key performance metrics such as on-time delivery, margin, service levels, and overall account health.
• Mentor and support Brokerage Account Managers by sharing best practices and contributing to team development.
• Lead or support complex implementations, large-scale RFPs, and cross-functional customer initiatives.
• Stay informed on market trends, capacity conditions, and pricing dynamics, using insights to advise customers and influence strategy.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Qualifications

• Education: High school diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
• Experience: 5+ years of experience in transportation, logistics, freight brokerage, or account management, with demonstrated success managing complex or high-value accounts.
• Strong understanding of freight brokerage operations, including truckload transportation, pricing, carrier sourcing, and market dynamics.
• Proven ability to develop account strategies, influence cross-functional teams, and lead strategic customer initiatives.
• Experience with Transportation Management Systems (TMS), preferably McLeod, and familiarity with platforms such as Salesforce or digital freight tools is preferred.
• Excellent communication, negotiation, and relationship-building skills, including experience engaging with executive-level stakeholders.
• Advanced analytical and problem-solving skills with the ability to leverage data to drive decisions and performance improvements.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).