Senior Branch Member Account Specialist- Johnson City, NY

Who We Are We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be. Work with us – and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits – pension plan, 401(k) with employer matchExcellent health benefits – medical, dental, vision, and supplemental coverageFlexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)10+ paid holidays per yearLifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursementEmployee recognition programand more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees. About The Position Position Title: Senior Branch Member Account Specialist Position Overview: As a Senior Branch Member Account Specialist (Sr. BMAS), you'll serve as a trusted resource for members as they open and manage accounts, explore lending solutions, and navigate important financial decisions. More than a transactional role, you'll build meaningful relationships, provide personalized guidance, and help members identify solutions that support their financial goals. Working alongside an experienced and collaborative team, you'll have the opportunity to make a positive impact on members every day while developing broad knowledge across banking products and services. Whether your background is in banking, retail, hospitality, sales, or customer service, Visions provides paid training, ongoing development, and opportunities for growth to help you build a rewarding long-term career in financial services. Position Type: Full-Time (40 hours/week). Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM. Compensation Range: $21.00/hr. - $23.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills* Location: Position is on-site at our JC Pavilion Branch located at 100 Pavilion Rd (Near Wal-Mart), Johnson City, NY. Position will provide coverage to our MetroCenter Branch which is located 449 Court St, Binghamton, NY. What You’ll Do Create positive member experiences through friendly, professional, and personalized serviceProcess deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficientlyBuild relationships with members by understanding their needs and connecting them with appropriate products, services, and resourcesAnswer questions, resolve concerns, and ensure members feel confident in their financial decisionsCollaborate with branch teammates to deliver exceptional service and support branch goalsMaintain operational accuracy, compliance, and security standards in all transactions and interactions What Success Looks Like Members leave interactions feeling valued, supported, and confident in their financial decisionsYou build strong relationships through genuine conversations and exceptional serviceTransactions are completed accurately and efficiently while maintaining attention to detailYou actively learn and grow your knowledge of financial products, services, and member solutionsYou contribute to a positive team culture and help create an outstanding branch experienceYou look beyond the transaction to identify opportunities to help members achieve their goals Minimum Qualifications WHAT WE'RE LOOKING FOR High school diploma with 1-3 years of related experience.Obtain notary license within 1 year of acceptance of role.Proficient in the Microsoft Office Suite programs.Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience. Preferred Qualifications Associate degree preferred.Two to four years’ experience in customer service, retail, banking or financial services industry. At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position. MISSION AND VALUES Our mission is to MAKE VISIONS MATTER. To our members, we will provide value and relevance.To our employees, we will be a premier organization and provide opportunities for career advancement.To our community, we will be a leader and provide a positive impact. At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too. #ClaimYourSeat LEARN MORE Click a Link To Learn About Visions FCUEmployee benefitsEmployee cultureCommunity giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org.