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Jobs · Management · New York

Senior Branch Member Account Specialist- Elmira, NY

Visions Federal Credit Union · Elmira, NY · 1 mo ago
On-siteManagement$21/hrFull-time

About The Position

As a Senior Branch Member Account Specialist (Sr BMAS), you’ll play a key role in delivering an exceptional member experience by building meaningful relationships and providing personalized financial support. In this role, you are more than a transactional resource—you are a trusted partner helping members navigate important financial decisions, from opening accounts to accessing lending solutions and improving their overall financial wellness. We provide comprehensive training to ensure your success, including operational processes and member service excellence. Whether your background is in retail, hospitality, or financial services, this role offers the opportunity to grow a long-term career in banking while making a tangible impact on the lives of members in the Endicott community.

What You'll Do

  • Open and manage consumer, business, and IRA accounts
  • Support consumer loan applications (excluding mortgages)
  • Resolve complex member concerns and escalations
  • Identify opportunities to recommend relevant products and services
  • Support branch operations including teller/MSR coverage
  • Provide notary services (training provided)

What Success Looks Like

  • Enjoys helping people solve problems and reach financial goals
  • Communicating clearly, building trust and long-term relationships with members
  • Staying energized in a fast-paced, member-facing environment
  • Comfortable having consultative conversations—not just transactions

Minimum Qualifications

  • High school diploma with 1-3 years of related experience
  • Obtain notary license within 1 year of acceptance of role
  • Proficient in the Microsoft Office Suite programs
  • Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
  • Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience

Preferred Qualifications

  • Associate degree preferred
  • Two to four years’ experience in customer service, retail, banking or financial services industry

Pay & Schedule

  • Position Type: Full-Time
  • Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM
  • Compensation Range: $21.00/hr. - $23.00/hr.

Benefits

  • Retirement benefits – pension plan, 401(k) with employer match
  • Excellent health benefits – medical, dental, vision, and supplemental coverage
  • Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
  • 10+ paid holidays per year
  • Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
  • Employee recognition program

Mission and Values

Our mission is to MAKE VISIONS MATTER. To our members, we will provide value and relevance. To our employees, we will be a premier organization and provide opportunities for career advancement. To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too.

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