Senior Bookseller - FT

Location: NH - West Lebanon - Upper Valley Plaza - 3441 | Classification: Full-Time

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. You are a go-to resource for other booksellers when they need help and guidance. You teach newer booksellers best practices and provide informal feedback to peers when opportunities arise. You are also essential in maintaining the attractive presentation of the store and ensuring its efficient operation.

Responsibilities

• Master operational competencies, including using varied technology (registers, computers, tablets, programs) comfortably and efficiently while troubleshooting routine issues.
• Proactively refresh book presentations and grow merchandising skills while maintaining store cleanliness.
• Maintain and actively refresh the presentation in gifting, toys, and other product categories, and assist others in doing the same.
• Operate a register competently to serve customers quickly and reliably while helping other booksellers achieve the same.
• Support the receiving and unpacking of deliveries, ensuring efficient and accurate shelving.
• Locate books and other products with ease and accuracy, using tools like BookMaster to identify alternatives when items are out of stock.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures, use de-escalation techniques, and identify theft or problematic behavior in the store.
• Engage customers with informed book recommendations across fiction, nonfiction, and children’s categories.
• Maintain sections and present books in an attractive manner.
• Promote key sales objectives such as Monthly Picks, Book of the Year, Membership, and pre-orders.
• Use expertise in ETG, SHC, Media, and Newsstand to manage sections, backstock, and assist customers.
• Comply with all company policies and procedures.

Behaviors and Expectations

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, demonstrating flexibility for early mornings, late evenings, weekends, and holidays.
• Approach work with positivity, energy, and reliability.
• Support and show kindness to colleagues, going out of your way to help the team.
• Engage customers cheerfully and consistently, providing exceptional service.
• Demonstrate aptitude and willingness to learn new skills and apply them appropriately.
• Act as a resource for booksellers and baristas, addressing concerns and escalating issues to leadership.
• Show curiosity, ambition, and initiative in developing a bookselling career.
• Enjoy being a bookseller and lead by example.

Physical Requirements

This role requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. You may also be asked to work in other stores within the cluster if needed.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location or state regulations.