Senior Bookseller - FT

Location: KY - Louisville - Mall St Matthews - 3630 | Classification: Full-Time

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. You are a go-to resource for other booksellers when they need help and guidance. You teach newer booksellers best practices and provide informal feedback to peers when opportunities arise. You also maintain the attractive presentation of the store and ensure its efficient operation.

Behaviors and Expectations

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to store needs (open early mornings to late evenings, including weekends and most holidays).
• Approach work with positivity and energy, performing tasks reliably and with purpose.
• Support and show consideration for colleagues, assisting them as needed.
• Engage cheerfully with customers, consistently going out of your way to help them.
• Demonstrate aptitude and willingness to learn new skills and apply them appropriately.
• Act as a resource for booksellers and baristas, addressing concerns and escalating issues to leadership.
• Show curiosity, ambition, and initiative to develop a bookselling career.
• Enjoy being a bookseller and lead by example.

Responsibilities

• Master operational competencies, including:
  • Using technology (registers, computers, tablets, programs) comfortably and troubleshooting routine issues.
  • Proactively refreshing book presentations and merchandising, while maintaining store cleanliness.
  • Maintaining and refreshing gifting, toys, and other product categories.
  • Running a register efficiently and assisting others in doing the same.
  • Supporting receiving and unpacking deliveries, ensuring accurate and efficient shelving.
  • Locating books and products quickly, using tools like BookMaster to identify alternatives when items are out of stock.
  • Assisting the café team when needed.
  • Understanding loss prevention procedures and de-escalation techniques.
• Engage in physical activity, including prolonged standing, repetitive bending, lifting, and walking.
• Collaborate with the wider team and work in other stores if needed.
• Develop expertise in bookselling knowledge across fiction, nonfiction, and children’s categories to:
  • Engage customers with informed recommendations.
  • Maintain and present books attractively in all sections.
  • Support key sales objectives (e.g., Monthly Picks, Book of the Year, Membership, pre-orders).
  • Manage sections like ETG, SHC, Media, and Newsstand effectively.

Benefits

• For those scheduled to work less than 20 hours per week:
  • Employee Discount
  • Employee Assistance Program (EAP)
  • Sick Pay
• For those scheduled to work 20–29.99 hours per week:
  • Employee Discount
  • Employee Assistance Program (EAP)
  • Sick Pay
  • Paid Time Off (including paid Maternity and Parental Leave)
  • Company Paid Holidays
  • Transit Benefits
  • 401(k) with Company Match
• For those scheduled to work 30+ hours per week:
  • Employee Discount
  • Employee Assistance Program (EAP)
  • Sick Pay
  • Paid Time Off (including paid Maternity and Parental Leave)
  • Company Paid Holidays
  • 401(k) with Company Match
  • Comprehensive Health Benefits (Medical, Dental, and Vision)
  • Healthcare and Dependent Care Spending Accounts
  • Healthcare Spending Account
  • Disability Benefits
  • Life Insurance
  • Transit Benefits
  • Tuition Reimbursement

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.