Senior Bookseller - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. You are a go-to resource for other booksellers when they need help and guidance. You teach newer booksellers best practices, and you are comfortable providing informal feedback to peers when opportunities arise.

About the Role

You work on our registers with enthusiasm, and you lead by example in recommending key titles or Membership benefits. You’ll make a great Senior Bookseller if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations.

Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts. Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
• Be always cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store and apply it appropriately.
• Act as a resource for booksellers and baristas, addressing concerns and issues by raising these timely to leadership.
• Show curiosity, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling career.
• Enjoy being a bookseller!

Requirements

• Master the operational competencies of a Barnes & Noble bookseller.
• Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues.
• Proactively refresh book presentations and continue to grow merchandising skills, while always maintaining cleanliness throughout the store.
• Maintain and actively refresh the presentation in gifting, toys and other product categories, equally, and help others to do the same.
• Run a register competently to serve customers quickly and reliably while helping other booksellers to achieve the same.
• Support the receiving and unpacking of deliveries, anticipate issues and adjust approach to ensure efficient and accurate shelving follows.
• Find books and other products with ease and accuracy and quickly identify alternative options when something is out of stock by using a combination of your own knowledge, BookMaster and all the other tools and processes in the bookstore appropriately and efficiently.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and use de-escalation techniques, identify theft, spot and seek support for problematic behavior and issues in the store.

Qualifications

• Physical activity includes prolonged standing, repetitive bending, lifting, and a lot of walking.
• Work in other stores if needed, collaborating with the wider Cluster.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.