Senior Billing Success Manager (B2B SaaS)
About the role
The Senior Billing Success Manager (BSM) will serve as a Prompt billing expert to customers via our support channel, during customer onboarding, and will be an integral part of our BSM team. This role is crucial for driving the overall success of our clients by providing support and process implementation.
Responsibilities
Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform.
Aid sales as needed on the sales cycle for mid market prospects.
Aid sales and other departments as needed as a product specialist on our billing platform for mid market teams.
Teach submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise.
Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data.
Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making.
Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite.
Establish and nurture relationships with client stakeholders and billing personnel. Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations.
Provide guidance and expertise to billing success managers/team members and interdepartmental partners.
Requirements
Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education.
Must have 3+ years in the medical billing industry.
Must have 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute.
Must have experience working in or with mid market RCM companies with 50 or more therapists preferably in a success role or RCM leadership role.
Must have a solid understanding of fundamental accounting concepts.
Strong technical skills.
Highly Proficient in MS Excel.
Understanding and learning software is a passion of yours.
Possess strong written and verbal communication skills.
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours.
Prepared to grow quickly into your role and take on greater responsibilities as needed.
Able to work independently with minimal direction and oversight.