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Senior Customer Success Manager for USA (SaaS)

Minderest · Florida, United States · 3 days ago
Hybrid$70k–$80k/yrFull-time

About Minderest

Minderest is an AI-powered Retail Pricing SaaS Suite helping enterprise retailers, brands, and marketplaces improve pricing execution through near real-time data, actionable insights, and automation. Built and owned in-house end to end, our technology supports global pricing and business teams at scale, with a suite designed to deliver measurable business impact.

Mission

We are looking for a Senior Customer Success Manager with a passion for consultative selling and operational excellence. You will own a portfolio of strategic enterprise accounts across North America and LATAM and be accountable for their success, driving engagement, adoption, retention, and growth. You will act as a trusted advisor to pricing and e-commerce leaders, turning product value into measurable business outcomes.

Key Responsibilities

  • Customer relationship management: proactively manage strategic accounts to build and maintain strong long-term relationships. Understand their unique needs and challenges to tailor solutions that deliver value.
  • Implementation and Adoption: Guide clients in the successful implementation of our platform, ensuring a quick adoption and full understanding of its functionalities.
  • Education: Provide ongoing training to customers to optimise their use of the platform, developing educational materials and resources to enhance the customer experience.
  • Workshops and executive training: Organize and conduct workshops and training sessions for executives and detect/arrange growth opportunities always aligned with their needs and objectives.
  • Growth Initiatives: Proactively identifying upselling opportunities within the assigned customer base and implementing growth actions that align with both our business objectives and the success of our customers. This includes exploring new opportunities, upselling and cross-selling at the enterprise level.
  • Customer retention: manage customer retention and account expansion, proactively managing churn risk situations, identifying potential problems and proposing solutions before they affect customer satisfaction.
  • Resolution of customer issues: Data Analytics: Prepare and present comprehensive reports on customer performance, identifying opportunities to inform decision-making and strategy development at the executive level, using data analytics and business intelligence tools.
  • Operational Excellence: Champion operational excellence through continuous improvement of processes and practices. Ensure the highest levels of service delivery and customer satisfaction.
  • CRM Management: Maintain up-to-date and accurate customer records in CRM systems and contribute to improved workflows.
  • Internal Collaboration: Collaborate with internal teams, such as sales, marketing, operations and product development, to ensure a holistic customer experience and align efforts to achieve customer success.

Requirements

  • 2-3 years of experience in a similar position, preferably in a SaaS company.
  • English and Spanish High level / bilingual
  • Comfortable with CRM and modern Customer tools (HubSpot preferred), plus Google Suite.
  • Excellent verbal and written communication skills, including the ability to present, manage meetings or hold webinars.
  • Detail-oriented with an obsession for efficiency.
  • Strong analytical skills and ability to use data to inform decisions.
  • Outstanding ability to engage in client relationships at all levels, including C-suite level.
  • Proactivity and ability to adapt to change in a complex and dynamic environment.
  • Experience in implementing SaaS solutions with demonstrated enthusiasm for technology and technical aptitude.
  • Negotiation and sales skills with a focus on results.

Career Path

As our North America and LATAM business unit expands, this role has a clear path toward a management position.

Compensation and Benefits

  • Base Salary Range: $70,000 - $80,000 individually negotiated based on your experience.
  • Additional bonus for meeting the department's strategic objectives.
  • Full-time permanent position
  • Individual coverage Health Reimbursement.
  • Paid vacation and a flexible work schedule.
  • Annual budget for training to support your growth.
  • Remote-first, hybrid possible by location.

Culture

Join a youthful, diverse, and global organisation committed to innovation and excellence.

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