Senior Billing Specialist

About the role

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation, is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude).

Responsibilities

• Own day-to-day, weekly, and monthly customer billing activities in Zuora for SaaS subscriptions, implementation fees, professional services, usage or overage charges, renewals, amendments, and one-time charges.
• Review executed contracts, order forms, amendments, renewals, cancellations, and customer requests to determine correct billing treatment before invoices are generated.
• Prepare, validate, and execute bill runs, invoice batches, credit memos, debit memos, rebills, and billing corrections in accordance with the billing calendar and approval policies.
• Ensure invoice data accuracy, including product, rate plan, quantity, term, service period, billing frequency, discounts, payment terms, bill-to and sold-to information, purchase order details, tax treatment, and invoice delivery requirements.
• Proactively identify billing errors, contract discrepancies, missing data, and system issues before invoices are delivered to customers.
• Serve as a hands-on Zuora Billing subject matter expert for customer accounts, subscriptions, amendments, cancellations, ramp deals, rate plans, charge segments, invoice schedules, billing batches, credit memos, and debit memos.
• Maintain accurate customer, subscription, and billing data in Zuora and ensure the system reflects executed contract terms and approved billing policies.
• Troubleshoot Zuora bill run errors, invoice generation issues, credit memo processing issues, billing holds, failed integrations, and downstream ERP discrepancies.
• Partner with Accounting, Revenue Operations, and systems teams to ensure Zuora billing activity aligns with Oracle Fusion and related order-to-cash systems.
• Support Zuora enhancements, testing, data cleanup, and process improvements that improve billing accuracy, controls, and scalability.
• Evaluate and process customer credits, service credits, concessions, debit memos, rebills, refunds, cancellations, write-offs, and other billing adjustments in accordance with approval policies and documentation standards.
• Understand and explain the accounting impact of billing activity on accounts receivable, revenue, deferred revenue, tax, and general ledger account mapping.
• Partner with Revenue Accounting or Technical Accounting before processing credits, adjustments, or non-standard billing items that may affect revenue recognition or financial reporting.
• Maintain clear audit-ready documentation, approvals, support, and rationale for all credits, rebills, write-offs, and adjustments.
• Identify root causes of recurring billing corrections and recommend controls or process changes to prevent repeat issues.
• Prepare billing-related month-end close support, including invoice and credit memo summaries, billing exception reports, billing accrual support, and reconciliations as required.
• Reconcile Zuora billing activity to Oracle Fusion and support tie-outs for accounts receivable, deferred revenue, unbilled items, billing holds, and open billing exceptions.
• Research and resolve billing discrepancies, failed bill runs, unprocessed charges, unapplied credits, and other exceptions within established close timelines.
• Support internal and external audit requests with complete, accurate, and timely billing documentation.
• Follow control requirements for approvals, segregation of duties, invoice review, credit memo review, data changes, and billing exception resolution.
• Work closely with Sales Operations, Legal, Customer Success, Implementations, Collections, FP&A, Revenue Accounting, and Accounting to resolve order-to-cash issues.
• Translate contract terms and billing requirements into clear actions for internal teams and ensure handoffs are complete before billing is processed.
• Investigate customer billing inquiries and disputes; provide accurate explanations, support, and resolution options in a professional and timely manner.
• Communicate risks, delays, and billing exceptions early so issues are resolved before they affect customers, cash collection, or financial close.
• Support cross-functional deal review for non-standard terms that affect billing setup, invoicing, credits, payment terms, or accounting treatment.
• Create, maintain, and improve SOPs, checklists, and controls for Zuora billing, credit memos, debit memos, rebills, amendments, cancellations, and month-end billing reporting.
• Recommend system and process improvements that reduce manual work, billing errors, customer disputes, and rework.
• Lead root-cause analysis for recurring billing issues and partner with systems and operations teams to implement durable fixes.
• Provide quality review, coaching, and support to Billing Specialists; set the standard for accuracy, documentation, accountability, and customer service.
• Help build a scalable billing function focused on operational excellence, compliance, timely execution, and continuous improvement.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant work experience considered.
• 5+ years of billing, order-to-cash, accounts receivable, revenue operations, or subscription billing experience.
• 3+ years of hands-on Zuora Billing experience required, including subscriptions, amendments, bill runs, invoice schedules, credit memos, debit memos, and billing corrections.
• Experience in a SaaS, software, healthcare technology, or recurring revenue environment strongly preferred.
• Strong accounting fundamentals, including working knowledge of accounts receivable, revenue, deferred revenue, contra-revenue, credits, write-offs, taxes, and general ledger impacts.
• Ability to read and interpret contracts, order forms, renewals, amendments, cancellation terms, non-standard billing terms, and customer-specific billing requirements.
• Experience with Oracle Fusion Cloud or a comparable ERP system preferred.
• Advanced Excel skills and demonstrated experience reconciling large data sets across systems.
• Strong written and verbal communication skills, with the ability to explain billing and accounting issues to accounting and non-accounting stakeholders.
• High attention to detail, strong organization skills, and ability to meet deadlines in a high-volume, month-end close-driven environment.
• Experience supporting audits, maintaining internal controls, and documenting approvals and support for billing transactions preferred.
• Working knowledge of ASC 606 and partnership with Revenue Accounting preferred.

Success Metrics

• Bill runs, invoice delivery, credit memos, debit memos, and rebills are completed accurately and on time in accordance with the billing and close calendars.
• Credit memos, adjustments, write-offs, and rebills have documented approvals, correct accounting classification, and audit-ready support.
• Zuora-to-Oracle billing reconciliations are completed monthly, with exceptions researched and resolved within agreed timelines.
• Billing rework, customer invoice disputes, and preventable billing corrections decrease over time through root-cause resolution.
• Open billing tickets and customer inquiries are managed within service expectations and escalated appropriately when risks arise.
• Key billing SOPs and control checklists are documented, maintained, and followed consistently.
• Internal and external audit requests are supported timely with no recurring findings related to billing documentation, approvals, or controls.