Senior Billing Associate

About the role

Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations. Avfuel is seeking a Senior Billing Associate.

Responsibilities

• Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements
• Independently and timely communicate with customers and Sales team to effectively assist and resolve issues
• Meet strict daily deadlines while ensuring accuracy and excellent customer experience
• Proactively communicate issues and concerns with manager and sales staff
• Perform root cause analysis on recurring billing errors and implement corrective actions
• Develop, maintain, and update process documentation to ensure procedures remain accurate and current
• Train and support new team members on departmental processes, systems, and responsibilities
• Other special projects and duties as assigned

Skills

• Strong verbal and written communication skills
• Self-starter with a high level of accountability, ownership, and follow-through
• Strong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independently
• Ability to manage multiple priorities, meet deadlines, and adapt to changing
• Positive attitude and willingness to work collaboratively as part of a team
• Strong customer service skills
• Proficiency in Microsoft Office, particularly Outlook and Excel