Senior Billing and Revenue Operations Specialist

Billing Operations & Revenue Administration

Own end-to-end customer billing operations, including invoice generation, recurring billing administration, pricing validation, billing setup, and customer billing support.

Review customer contracts, pricing schedules, billing terms, rate structures, and supporting documentation to ensure accurate invoicing and revenue administration.

Manage recurring, subscription-based, contract-based, and customer-specific billing requirements.

Support customer onboarding activities and customer account maintenance.

Process billing adjustments, credits, corrections, and rebills in accordance with company policies and approval requirements.

Research and resolve customer billing inquiries, invoice discrepancies, and billing-related disputes.

Perform billing reconciliations across customer accounts, contracts, invoices, operational data, and supporting records.

Partner with Operations, Customer Success, Sales, Accounting, and Finance to ensure billing accuracy, completeness, and timely issue resolution.

Support month-end close through billing reconciliations, revenue support schedules, customer account analyses, and related reporting.

Revenue Integrity, Controls & Analytics

Serve as the primary process owner for billing operations and billing controls.

Identify and proactively resolve billing discrepancies, process breakdowns, revenue leakage risks, and customer account issues impacting revenue accuracy and cash collection.

Maintain strong billing controls and ensure the integrity of customer billing records, pricing data, and revenue-supporting documentation.

Develop and maintain billing metrics, operational reporting, and analyses to support revenue cycle performance, process improvement, and management decision-making.

Support audit requests, customer account analyses, revenue support schedules, and related financial reporting requirements.

Chargebee, Systems & Automation

Support implementation, administration, testing, optimization, and ongoing enhancement of Chargebee and related revenue cycle technologies.

Partner with Finance and Operations to automate, streamline, and scale billing and revenue cycle processes.

Participate in ERP, billing platform, reporting system, and revenue cycle system implementations and enhancements.

Identify opportunities to improve efficiency, reduce manual effort, strengthen controls, and increase scalability across billing operations.

Serve as a subject matter expert for billing systems, workflows, and revenue cycle processes.

Process Improvement & Documentation

Develop and maintain SOPs, workflow documentation, process maps, training materials, and scalable operating procedures.

Support finance transformation initiatives, process redesign efforts, and continuous improvement projects.

Cross-train with the Senior Accounts Receivable & Collections Specialist to ensure continuity across key revenue cycle functions and business processes.