Senior Benefits Specialist, Employee Experience & Insights

Responsibilities

• Serve as a senior individual contributor on the Employee Benefits team, supporting benefits and wellbeing as key elements of the Total Rewards portfolio
• Assist VP, Employee Benefits with communications planning and executive team updates
• Partner with benefits and retirement subject matter experts to understand plan design, program changes, timelines, and compliance considerations
• Support major initiatives such as annual open enrollment, mergers and acquisitions, vendor partnerships, new program launches, and ongoing program enhancements
• Ensure communications accurately reflect benefit and retirement plan provisions, policies, and governing documents
• Act as the primary connection between the Benefits team and HR Innovation and Experience and Internal Communications teams
• Translate benefits and retirement strategies and technical information into clear, employee friendly messaging
• Care for messaging, timing, channels, and audience targeting to maximize reach, engagement, and understanding
• Align benefits and retirement communications with broader employee experience goals and enterprise communication standards
• Lead development and coordination of benefits content across multiple channels (e.g., intranet, articles, campaigns, FAQs, toolkits)
• Support targeted communications based on employee demographics, life stages, roles, and utilization or participation goals
• Develop manager ready talking points and leader resources as required
• Use storytelling techniques to help employees understand the full value of their Total Rewards, including retirement readiness and long term financial wellbeing
• Continuously monitor emerging AI and technology trends and apply relevant innovations to enhance the effectiveness, personalization, and efficiency of benefits communications and work products
• Use digital tools and emerging AI enabled capabilities to enhance benefit communications and employee listening, such as:
• Synthesizing employee feedback, inquiries, and survey results
• Identifying themes and gaps in understanding across benefits and retirement programs
• Supporting more relevant and personalized messaging
• Partner with Benefits, Communications, and HR Technology teams to pilot and scale new tools that improve holistic employee experience
• Help assess the effectiveness of benefits and retirement communications using engagement, utilization, participation, and feedback data
• Identify opportunities to improve clarity, engagement, and employee experience
• Contribute insights to inform future benefits and retirement strategies and communication planning

Qualifications

• Bachelor's degree in human resources, communications, marketing, business, or a related field, and five (5) years of progressive experience in employee benefits, HR technology, HR communications, employee experience, or a related role
• OR High school diploma and seven (7) years of progressive experience in employee benefits, HR technology, HR communications, employee experience or related role
• Strong ability to translate complex or technical information into clear, engaging communications
• Experience working cross functionally with HR, communications, or employee experience teams
• Strong organizational, project management, and collaboration skills
• Experience supporting retirement programs (e.g., 401(k), 403(b), financial wellbeing initiatives) within a large or complex organization is preferred
• Experience supporting Open Enrollment or large scale HR initiatives if preferred
• Familiarity with multi-channel communications and audience segmentation is preferred
• Interest in or exposure to digital tools, analytics, or AI enabled communication approaches is preferred