Senior Barista - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Barista, you are an integral member of the team at the heart of our Cafés. In this role, you have mastered the key barista behaviors and skills, genuinely welcoming our customers to discover and taste our curated offerings. You create a hospitable place for customers to relax and enjoy our bookstores. You create a sense of community for our customers, helping new Baristas learn so they can provide a knowledgeable and great experience for our customers.

Behaviors

• Always cheerful with customers, consistently going out of your way to help them.
• Supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
• Positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Maintain reliable and punctual attendance for scheduled shifts.
• Act as a resource for baristas, addressing concerns and issues by raising these timely to leadership.

Skills

• Use café knowledge of varied items (beverages, bakery and savory) and products to create an enjoyable dining experience for customers.
• Maintain visual presentation using knowledge of various café retail offerings (Harney Tea, Starbucks Coffee, Grab-n-Go, Drinkware, etc.) to offer options to our customers.
• Use knowledge to educate baristas on making beverages properly to satisfy the customer.
• Understand and use café training tools appropriately.
• Know and speak comfortably about key sales objectives and company supported initiatives (new LTO, café promotions, Membership, etc.), with confidence, sharing this knowledge comfortably with customers and colleagues.
• Make effective food and beverage customizations/recommendations to customers.
• Use your knowledge to maintain all backstock effectively, and to help support proper ordering.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

Benefits

• Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 30 hours worked, Employee Discount
• Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, Eligible for Paid Time Off after 90 days of employment up to 96 hours in your first year based on hours paid and up to 96 hours thereafter. 6 Company Holidays, 401(k) Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, Eligible for Paid Time Off after 90 days of employment up to 96 hours in your first year based on hours paid and up to 96 hours thereafter. 6 Company Holidays, 401(k).