Senior Barista - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Senior Barista, you are an integral member of the team at the heart of our Cafés. In this role, you have mastered the key barista behaviors and skills, genuinely welcoming our customers to discover and taste our curated offerings. You create a hospitable place for customers to relax and enjoy our bookstores. You create a sense of community for our customers, helping new Baristas learn so they can provide a knowledgeable and great experience for our customers.

Behaviors

• Always cheerful with customers, consistently going out of your way to help them.
• Supportive and considerate of colleagues, going out of your way to help others on the team and showing them kindness.
• Positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Maintain reliable and punctual attendance for scheduled shifts.
• Flexible and responsive to the needs of the store, being willing to fill scheduling gaps.
• Curious, want to continuously learn, and demonstrate ambition and initiative to develop a café or bookselling career.
• Act as a resource for baristas, addressing concerns and issues by raising these timely to leadership.

Responsibilities

• Master the operational competencies of a Barnes & Noble barista.
• Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently while also troubleshooting routine issues.
• Maintain the counter and floor retail fixtures through effective merchandising and visual understanding, keeping the Café neat and tidy, equally.
• Utilize strong merchandising skills, attending to and maintaining a full and vibrant bake case.
• Run an efficient and quick register while taking orders competently to serve customers quickly and reliably while helping other baristas to do the same.
• Support the receiving and unpacking of deliveries, following First in First Out (FIFO) practices.
• Make suggestions on food and beverage products and pairings to enhance a customer’s experience.
• Master drink making and food preparation, using and following approved recipes and spec sheets.
• Keep Café clean and tidy through excellent execution of daily and weekly cleaning tasks.
• Support the bookfloor team willingly and effectively when needed.
• Understand loss prevention procedures and use de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.

Qualifications

• Physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking.
• Ability to work in other stores if needed, collaborating with the wider Cluster.

Skills

• Use café knowledge of varied items (beverages, bakery and savory) and products to create an enjoyable dining experience for customers.
• Maintain visual presentation using knowledge of various café retail offerings (Harney Tea, Starbucks Coffee, Grab-n-Go, Drinkware, etc.) to offer options to our customers.
• Maintain the bake case and present offerings and products in an attractive manner.
• Use knowledge to educate baristas on making beverages properly to satisfy the customer.
• Understand and use café training tools appropriately.
• Know and speak comfortably about key sales objectives and company supported initiatives (new LTO, café promotions, Membership, etc.), with confidence, sharing this knowledge comfortably with customers and colleagues.
• Make effective food and beverage customizations/recommendations to customers.
• Use your knowledge to maintain all backstock effectively, and to help support proper ordering.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.