Senior Backend Platform Developer, Contact Center Systems

What You'll Do

• Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
• Secure APIs and integrations across internal systems, customer data, and third-party platforms.
• Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
• Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
• Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.

What We're Looking For

• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
• Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
• Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
• Experience with logging, monitoring, search, data pipelines, or production observability.
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
• Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.

Helpful Domain Experience

• Experience in contact center, telephony, customer support, or workflow automation environments.
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.

Pay

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets.