Senior BA/Project Lead

Specific Duties And Key Responsibilities

• Project Coordination with the 3rd Party Loyalty System
• Project requirements scoping (High Level)
• Monitor operational items such as an incident ticket, service request, and change request with SLA Matrix
• Handles Project SharePoint for the repository, access, and foldering.
• Created the templates for the documents (BRD, TRD, Test Scripts, and Project Status Report)
• Created Project documentation (Functional and Operational), Change request document, and UAT document.
• Understanding the Contract Agreement with Managed Service Providers
• L1 & L2 support (being SME)
• Create the presentation material for SteerComm Meeting
• Aid the Business coordination and tracking of the timeline
• Create Tickets on Issues and coordinate with the Solution Architect (internal/vendor)
• Product Owner and using Contract SOW as a basis
• Weekly cadences together with the PMs, thrice a week with the MSP, and once a month with SteerComm

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field.
• At least 5 years of experience in Business Analysis, Product Ownership, Project Coordination, or a related role.
• Strong experience in requirements gathering, business process analysis, documentation, and stakeholder management.
• Experience working with third-party vendors, Managed Service Providers (MSPs), and cross-functional teams.
• Knowledge of Agile, Scrum, Waterfall, and SDLC methodologies.
• Experience in Incident, Service Request, Change Request, and SLA management.
• Proficient in SharePoint, Microsoft Office Suite, and project/ticket management tools.
• Strong communication, analytical, problem-solving, and leadership skills.