Senior AV/VTC Engineer

About the role

The Senior AV/VTC Engineer will evaluate, design, document, install, implement, test, maintain, operate, remove, upgrade, and modify video teleconferencing equipment systems. They will also serve as team leads for onsite engineering personnel and customer liaisons, providing support and services in the AV Engineering Team.

Responsibilities

• Serve as team leads for onsite engineering personnel and customer liaison on
• Provide life cycle refresh projections for AV/VTC infrastructure and AV equipment build-out
• Support and services in the AV Engineering Team supporting a DoD organization with video-teleconferencing services
• Conduct site surveys to establish AV/VTC systems and equipment for customers
• Provide on-site support primarily at customer site locations and provide occasional alternate or satellite site support and/or travel as needed
• Resolve system operational problems by troubleshooting and performing fault isolation
• Repair, replace, or reprogram faulty equipment, as
• Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of AV/VTC sessions
• Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment
• Act as equipment custodian and perform inventory asset management and accountability functions
• Generate and comply with customer organization and contractual recurring daily, weekly, and monthly reporting requirements, non-recurring, and special reports
• Develop and implement metrics capture processes and procedures, quality control and assurance processes and procedures, and perform other tasks as assigned
• Demonstrate proficiency, accuracy, and attention to detail for assigned duties
• Complete annual company and customer training requirements
• Record labor hours daily
• Other duties as assigned

Qualifications

• BA/BS in the information technology field OR High School Diploma or GED equivalent with an additional 4+ years of experience can be substituted for a degree
• 6+ years of current experience performance in designing, installing and configuring enterprise desktop VTC deployments
• Must have senior experience of knowledge configuring, maintaining, and sustaining Extron, Crestron, AMX, and Cisco UC/VTC technologies
• COMPTIA A+, Network+, or Security+ certification required
• Certification, knowledge, or experience on AMX, Crestron, or Extron control systems
• U.S. citizen
• Top Secret clearance with SCI eligibility required

Skills and Abilities

• Ability to apply Security Technical Implementation Guides (STIG) requirements on UC technologies
• Understanding of Department of Defense Intelligence Agency (DIA) TTPs, Defense (DOD), and DISA VTC requirements
• Ability to resolve basic and advanced troubleshooting on Cisco UC technologies
• Knowledge of AV/VTC sessions, call managers, scheduling, and AV/VTC services with outside agencies for executive-level users
• Experience with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, relevant video standards, and DoD Video Security Technical Implementation Guides (STIG) processes, and familiarity with and ability to comply with the Defense Information Systems Agency (DISA) operational guidelines
• Full working knowledge of commercial construction methods, like ceiling deck constructions, wall framing, structural engineering, electrical wiring, and cable/fiber installation
• Familiar with AR 25-1 and DoD PAM 25-91
• Experience with Cisco Unified Communications Manager/Cisco Meeting Serve Technologies Operations and Maintenance
• Experience with multi-security classified and unclassified IP video teleconferencing/presentations
• Senior experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards
• Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook
• Experience with any of the following programming languages: C+, C++, or C#, Visual Basic, or HTML
• Experience with the industry’s audio Digital Signal Processors (DSPs)
• Knowledge of wireless technologies
• Experience with DITSCAP/8500.2 IA controls desired
• Understanding of PKI desired
• Ability to attend all customer in-person meetings and conferences as requested
• Ability to communicate with others effectively, both orally and in writing
• Ability to multitask in a high-stress, performance-based environment
• Ability to establish priorities and meet established deadlines
• Maintain a high level of integrity and accountability
• Possess strong problem-solving and leadership skills