Senior AV/UC Engineer

About the role

Fitch Group is seeking a Senior AV / Unified Communications Engineer to join our NYC-based team, supporting and evolving a global enterprise collaboration environment. This role is ideal for someone with deep Cisco video conferencing expertise who also brings hands-on experience with Microsoft Teams, Zoom, Webex, and Zoom Voice. You’ll play a key role in delivering consistent, high-quality meeting experiences across conference rooms, hybrid environments, and global operations.

Responsibilities

• Own and Engineer Collaboration Platforms
  • Lead the design, configuration, and lifecycle management of AV/UC platforms
  • Define standards for meeting rooms, devices, and user experience
  • Partner with IT, networking, and facilities teams on deployments and upgrades
• Cisco Video Conferencing (Core Focus)
  • Manage Cisco Conferencing Endpoints and collaboration infrastructure
  • Ensure performance, stability, and security across VC environments
  • Troubleshoot audio/video issues and drive root cause resolution
• Multi-Platform Collaboration (Teams, Zoom, Webex)
  • Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex
  • Configure and maintain meeting room experiences across platforms
  • Ensure seamless meeting join and collaboration workflows
• Zoom Voice (Zoom Phone)
  • Support Zoom Voice administration (users, call flows, auto attendants)
  • Assist with troubleshooting call quality and routing issues
  • Work with network and telephony teams on voice optimization
• Optimize Performance & User Experience
  • Monitor system health, room uptime, and meeting quality
  • Identify trends and proactively improve reliability
  • Support reporting and analytics for platform performance
  • Provide meetings and events support for C-level executives

Requirements

• 7+ years of experience in AV / UC engineering in enterprise environments
• Strong hands-on experience with:
  • Cisco video conferencing (required)
  • Microsoft Teams / Teams Rooms
  • Zoom (Meetings, Rooms, and Zoom Voice)
  • Cisco Webex
• Experience troubleshooting real-time audio/video and conferencing issues
• Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS)
• Strong communication and stakeholder management skills

Nice to Have

• Experience with Cisco Control Hub, Zoom Admin, or similar tools
• Familiarity with Teams Rooms management platforms
• Scripting or automation experience (PowerShell, Python)
• AV certifications (Cisco Collaboration, CTS, Microsoft Teams, Zoom)

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development, and mentorship programs
• Investing in Your Future: Retirement planning, financial wellness, and tuition reimbursement programs
• Promoting Health & Wellness: Comprehensive healthcare offerings
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

Pay

Expected base pay rates for the role will be between $140,000 and $150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.