Senior Autonomous Vehicle Operations Specialist

About the role

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles powered by innovative Multi-Policy Decision Making technology. Our vehicles provide value to communities, bridge public transit gaps, and move people safely and easily. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access, and encouraging better land use.

Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. We’re hiring people who share our passion for building the future, solving real-world problems, and seeing the impact of their work.

Essential Responsibilities

• Lead shift-level operations, ensuring all activities follow rigorous safety guidelines and May Mobility protocols
• Serve as the primary point of escalation during your shift for vehicle, passenger, and operational issues
• Monitor vehicle health in real time using company tools; coordinate with engineering on mechanical and software issues
• Follow and enforce incident response protocols; communicate details quickly and clearly to the Site Manager and relevant stakeholders
• Complete Incident Response reporting as backup to Site Manager
• Create and execute Incident Response Drills at designated site(s)
• Track daily site performance metrics and identify trends; surface findings and recommendations to the Site Manager
• Assist in testing software and vehicle technology changes, providing clear and structured feedback
• Conduct site audit for regulatory compliance and performance
• Support the Site Manager in scheduling, training, and onboarding of new team members
• Train and certify Autonomous Vehicle Operators (AVOs) following approved curriculum where applicable
• Foster a work environment that values all team members and embodies May Mobility's culture and values
• Ensure exceptional service standards for both customers and passengers at all times
• Represent May Mobility professionally to external parties, including demonstrations, site visits, and community events
• Serve as an on-site point of contact for business partners in coordination with the Site Manager
• Maintain accurate shift logs, incident reports, and operational documentation
• Collaborate with peer sites to uphold consistency in processes and best practices; update documentation accordingly
• Identify process gaps and escalate improvement opportunities to the Site Manager
• Cover shifts across days and times that may fall outside standard business hours
• Travel to other sites for coverage, cross-training, or operational support as needed (up to 50% travel)

Skills and Abilities

• Strong technical aptitude and ability to learn new software and processes
• Ability to coach and lead by example
• Strong written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization
• Comfortable representing the company externally and communicating across organizational levels
• Proficiency with a laptop and Google suite applications (Gmail, sheets, docs, etc.)

Qualifications and Experience

• Required:
  • 5+ years experience in a fast-adapting and customer-focused environment
  • 3+ years of supervisory or leadership experience
  • Valid U.S. Driver's License
• Desirable:
  • Associates degree or higher in Business, Technical Operations, or related area
  • Prior experience in operations or logistics
  • Working knowledge of Google Suite

Physical Requirements

• Must be able to remain in a stationary position 50% or more of the time
• Must be able to move and/or change positions often when needed
• Prolonged computer use
• Flexibility to work weekends and adjust schedule to align with site operating hours and project needs, including early mornings, evenings, and holidays as required
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions
• Moderate travel required (25–50%)

Benefits and Perks

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans; domestic partners who have been residing together at least one year are also eligible
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave as well as a phased return to work
• Flexible vacation policy in addition to paid company holidays
• Total Wellness Program providing numerous resources for overall wellbeing