Senior Auto Claims Adjuster- Non Injury (Sign-On Bonus)

This position is based in Colorado Springs, CO and relocation assistance is not available. A signing bonus of $8,000 (minus applicable taxes) will be paid after 45 days of employment. Hybrid work environment with eligibility for 3 days remote per week after 3 months of in-office tenure, subject to leadership approval.

About the role

As a dedicated Senior Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against members, including the end-to-end claims process and settling claims in compliance with state laws and regulations. You will deliver best-in-class service through setting appropriate expectations, proactive communications, advice, and empathy.

Responsibilities

• Investigate to determine coverage, liability, and physical damage, including total loss settlements for highly complex auto claims.
• Negotiate liability for comparative negligence (claimant or adverse carrier).
• Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
• Interact with multiple parties to gather information (police reports, recorded statements, witness statements) and determine liability.
• Analyze information to establish compliance with regulatory requirements and settlement value.
• Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established authority limits, including excessive storage charges.
• Resolve claims through proactive problem-solving and decision-making, within authority guidelines and under moderate supervision.
• Clearly document thought processes, including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants through various communication channels, including digital tools, to drive timely and effective resolutions.
• Apply proficient knowledge of P&C insurance industry products, services, policy contracts, coverages, and internal claims handling processes.
• Serve as an informal resource for team members.
• Apply proficient knowledge of Auto Physical Damage to adjust claims.
• Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential evening, weekend, or holiday work.
• May be assigned CAT deployment travel with minimal notice during designated events.
• Handle various types of claims, including those of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of customer service experience.
• 2 years of experience handling low to moderately complex auto non-injury liability claims.
• Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts.
• Experience determining auto liability coverage.
• Proficient knowledge and understanding of auto claims contracts, case law, and state laws and regulations.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.
• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
• Ability to organize, analyze, and effectively determine risk and appropriate response.
• Successful completion of a job-related assessment may be required.

Preferred Qualifications

• Bachelor’s degree.
• 1-2 years of recent multi-vehicle claims liability experience, including comparative negligence.
• Guidewire Claims Center experience.
• Contract interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage (Part C).
• Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits.
• Arbitration/Subrogation knowledge.
• US military experience through military service or as a military spouse/domestic partner.
• Active Adjuster’s License.

Pay

Salary range: $56,240.00 – $80,000.00. Actual salary may vary by location and is based on experience and market data.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to support professional goals.

Visa sponsorship is not provided for this role.