Senior Auto Adjuster - Complex Non-Injury

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Opportunity

The Opportunity As a dedicated Complex Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. Within defined guidelines and framework, responsible to adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.

What You'll Do

• Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.
• Negotiates liability for comparative negligence (claimant or adverse carrier).
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
• Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
• Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
• Solves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• May serve as an informal resource for team members.
• Applies proficient knowledge of Auto Physical Damage to adjust claims.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
• Serves as an informal resource for team members.
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